MSD CRM developer

Virtusa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai seeks a skilled CRM Developer to ensure system availability and provide effective solutions in a dynamic banking environment. Candidates should have 7 to 9 years of experience with MSCRM applications and strong analytical skills. Join an award-winning team committed to professional growth and cutting-edge technology opportunities.

Benefits

Professional development opportunities

Work with state-of-the-art technologies

Collaborative team environment

Qualifications

• 7 to 9 years of experience in product design and implementation.
• Strong technical knowledge in MSCRM application.
• Experience in production support.
• Good verbal and written communication skills including documentation.

Responsibilities

• Ensure 100% system availability and quick resolution of service tickets.
• Analyze business requirements and translate them into technical specifications.
• Perform root cause analysis for incidents and implement fixes.
• Coordinate user testing and move changes to production.

Skills

MSCRM customization and configuration

Writing MSCRM plugins

SQL Server Integration Services

Windows services

.NET-based applications

Technical documentation

Analytical skills

Multitasking

Project management

Communication skills

Education

Degree in Computer Science or equivalent qualification

Job description

Overview

CRM Developer

Job Purpose: The role provides support, maintenance, and development of applications and systems to fulfill business objectives. Responsible for 100 percent system availability and providing solutions as per the defined SLA for issues.

Responsibilities

• Must have strong knowledge of customization and configuration in MSCRM application
• Must have ability to write MSCRM plugins, workflows, and form customization
• Must have experience in SQL Server Integration Services
• Must have ability to work on Windows services
• Must have ability to work on .NET-based applications and components
• Provide response to resolution of service tickets within agreed SLAs
• Perform root cause analysis for incidents and implement fixes after proper testing
• Proactively check server status to ensure applications and systems are fully operational and available for users
• Analyze business requirements and translate them into technical specifications
• Collect data and analyze metrics related to requirements
• Review test results
• Deploy bug fixes in test environment and perform system integration testing
• Write technical specifications
• Participate in code reviews
• Perform maintenance on existing code base
• Coordinate user testing and take appropriate actions to move changes to production

Operating Environment and Collaboration

• Coordinate with team members and other functional teams
• Participate in backup and training activities
• Adhere to information controls and security procedures
• Provide general administrative support including meetings and knowledge transfer

Problem Solving and Decision Making

• Break down complex issues and identify key information and options
• Present and discuss problems with others to find permanent solutions
• Investigate and understand causes of defects
• Interpret, understand, and resolve user support issues
• Perform root cause analysis
• Recommend solutions to system or process obstacles
• Design functional solutions to business requirements
• Use effective judgment to evaluate options and achieve results within timeframes
• Highlight concerns affecting deliverables

Knowledge, Skills, Qualification and Experience

• 7 to 9 years of experience in product design and implementation
• Strong technical knowledge in MSCRM application
• Experience in production support
• Moderate to strong understanding of banking domain
• Ability to review, understand, and improve program code and documentation
• Good verbal and written communication skills including documentation
• Ability to interpret solution documentation and recommend improvements
• Ability to multitask in a dynamic environment
• Ability to develop large-scale web and database applications
• Ability to manage multiple projects with multiple deadlines
• Ability to communicate clearly with business users and project managers
• Ability to innovate and provide functional applications with intuitive interfaces
• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing, and support
• Degree in Computer Science or equivalent qualification

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst firms for the work delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers.

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.