Model

Abroad Work; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality organization in Ajman is seeking a dedicated Front Desk Agent to provide personalized guest services and ensure a high level of satisfaction. The ideal candidate will have strong customer care skills and familiarity with Front Office systems. Responsibilities include greeting guests, managing check-ins, and addressing inquiries promptly.

Qualifications

• Strong customer service orientation with excellent interpersonal skills.
• Proficiency in Front Office operations and cashiering standards.

Responsibilities

• Greet guests personally and escort them to their room.
• Ensure accurate posting of fees during guest stays.
• Assist guests with inquiries and hotel activities.
• Provide efficient and courteous service to enhance guest satisfaction.

Skills

Customer Care Skills

Opera

Job description

Job Descriptions

• Guarantee guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Refine accounts from check-in to check-out, guaranteeing accurate postings of all subordinate fees using digital Front Office systems.
• Conduct in-room and in-hotel familiarization, and assist guests with hotel activity queries/requests.
• Provide prompt, courteous and efficient service to all guests to achieve a high level of guest satisfaction through customized service from arrival to departure.
• Maintain up-to-date knowledge of hotel details and local solutions, including operating hours, promotions, events, destinations and any allied information to respond to guest questions.
• Properly carry out Front Desk cashiering standards and follow all set systems, policies and procedures.

Skills Needed

• Customer Care Skills
• Opera