Lobby Lounge Manager - The St. Regis Downtown Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel organization in Dubai is seeking a Manager to ensure optimum service delivery by supervising staff and monitoring guest needs. The ideal candidate will have at least 2 years of relevant experience and 1 year of supervisory experience. They will also assist in hiring, training, and motivation of team members, ensuring adherence to quality standards and company policies.

Qualifications

• At least 2 years of relevant experience.
• At least 1 year of supervisory experience.
• No specific licensure or certification required.

Responsibilities

• Ensure staff works together as a team to provide optimum service.
• Assist management in hiring, training, and motivating employees.
• Monitor dining rooms for service quality and guest well-being.

Skills

Team collaboration

Communication skills

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Ensure staff works together as a team to provide optimum service and meet guest needs. Inspect grooming and attire of staff and rectify deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning all equipment and areas, and locking doors. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and guest well-being. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company, safety, and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Ensure uniform and personal appearance are professional; maintain confidentiality and protect company assets. Welcome and acknowledge guests according to standards; anticipate and address guest needs; assist individuals with disabilities; thank guests sincerely. Communicate clearly and professionally. Develop positive working relationships and support team goals. Listen and respond appropriately to employee concerns. Ensure adherence to quality standards; identify and implement ways to improve efficiency, productivity, safety, and cost savings. Read and verify information in various formats; visually inspect tools, equipment, and machinery for defects. Stand, sit, or walk for extended periods; move objects weighing up to 50 pounds; manipulate objects requiring fine motor skills; move through narrow or elevated spaces; navigate stairs and ramps; reach overhead and below knees, including bending and twisting. Perform other duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of relevant experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where diverse backgrounds are valued, and our strength lies in the rich culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other legally protected categories.

Required Experience: Manager