Lobby Concierge & Guest Experience Associate

Sheraton; Dubai; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading global hotel brand in Dubai is seeking dedicated individuals for guest service roles. Successful candidates will enhance guest experiences by engaging with them in various hotel areas and responding to their needs effectively. The ideal applicant should possess a high school diploma and have strong communication and problem-solving skills. Join a team that values inclusivity and offers a supportive environment to grow and thrive.

Qualifications

• Engage guests to enhance their service experience in hotel outlets.
• Respond to guest requests and follow up for satisfaction.
• Maintain confidentiality and protect company assets.

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Prepare written documents accurately and answer telephones professionally.
• Develop and maintain positive working relationships with team members.

Skills

Guest service skills

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading global hotel brand in Dubai is seeking dedicated individuals for guest service roles. Successful candidates will enhance guest experiences by engaging with them in various hotel areas and responding to their needs effectively. The ideal applicant should possess a high school diploma and have strong communication and problem-solving skills. Join a team that values inclusivity and offers a supportive environment to grow and thrive.