Lifecycle Services Technical Quote Coordinator

Emerson; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in smart technology products is seeking a Technical Quote Coordinator in Dubai. The role involves preparing quotations, managing technical support for parts, and ensuring timely responses to customer requests, all while contributing to a collaborative environment that values employee growth and well-being.

Benefits

Medical insurance

Tuition reimbursement

Flexible time off

Parental leave

Qualifications

• At least 2 years of experience as a Technical Support Engineer or similar role.
• Ability to read and interpret engineering drawings, instruction manuals, and product bulletins.

Responsibilities

• Prepare parts quotations for Fisher valves for sales and LBP channels.
• Provide accurate, first-time-right quotes for valve assembly spare parts.
• Assist in sourcing alternative parts compatible with existing valve process fluids.

Skills

Knowledge of control valves

General understanding of materials

Education

Bachelor's degree in engineering

Job description

Job Summary:

Emerson Final Control Organization offers a range of smart technology products that help control maintenance costs while enhancing the performance and lifespan of emergency shutdown/on/off or control valves. These solutions are delivered through four business verticals: Flow Controls, Pressure Management, Isolation Valves, and Actuation Technologies. In the Middle East & Africa (MEA) region, we are preparing for new challenges and are excited to announce the opening of the role of Technical Quote Coordinator under Flow Controls Lifecycle Services, based in Dubai, United Arab Emirates. The Technical Quote Coordinator will collaborate with the front-end team responsible for customer technical and quotation support for parts.

Responsibilities:

• Prepare parts quotations for Fisher valves for sales and LBP channels.
• Provide accurate, first-time-right quotes for valve assembly spare parts.
• Recommend spare part numbers based on unit serial numbers, bill of materials, or installation and operation manuals.
• Assist with part number identification for non-recommended parts as required by customers for equipment overhaul and repair.
• Support parts identification, including materials, weights, and dimensions, through system and part technical drawings.
• Assist in sourcing alternative parts compatible with existing valve process fluids.
• Compare new valve configurations with existing constructions and identify essential parts for changing valve trim characteristics.
• Provide pricing and delivery information for Sempell items.
• Calculate list prices based on global pricing guidelines.
• Understand Fisher specifications and procedures to select appropriate suppliers.
• Identify qualified approved suppliers and request parts production sourcing.
• Select the best offers from various vendors to maximize gross profit while considering supplier delivery performance.
• Activate parts in FF2 based on list prices and delivery information from vendors.
• Handle quote requests for nuclear items.
• Generate Spare Part Interchangeability Records based on serial and tag numbers to support installed base shutdowns and turnarounds, enhancing KOB3 growth.
• Follow up and expedite contacts to ensure timely support.
• Generate monthly reports on service levels and workload for management visibility.
• Perform other functions as assigned.

Candidate Profile:

• Knowledge of control valves.
• General understanding of materials.
• Committed and dedicated.

Requirements:

• Bachelor's degree in engineering.
• At least 2 years of experience as a Technical Support Engineer or similar role.

Preferred Qualifications:

• Experience with order detailing in the valve industry.
• Ability to read and interpret engineering drawings, instruction manuals, and product bulletins.

Our Culture & Commitment:

At Emerson, we value every employee, fostering an environment of innovation, collaboration, and diversity. We invest in your growth through mentorship, training, and leadership opportunities. We prioritize employee wellbeing with flexible benefits, including medical insurance, assistance programs, tuition reimbursement, and flexible time off, including parental leave. Our development programs support your career from onboarding to leadership roles.