IT Supervisor

Anantara Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking an IT Support professional to provide troubleshooting for PCs and servers. In this role, you will conduct system health checks, install new workstations, and ensure optimal performance of IT systems. Ideal candidates should have a Bachelor's degree in IT, relevant certifications, and 2-3 years of experience in a hotel environment. Strong attention to detail and good communication skills are essential. Join us to enhance our guests' experiences with top-notch IT services.

Qualifications

• 2-3 years' experience in hotel business preferred.
• Strong understanding of hotel operations and technology integration.
• Proven experience in hotel IT support and systems administration.

Responsibilities

• Provide troubleshooting assistance for PCs and servers for end-users.
• Conduct routine system health checks and capacity studies.
• Install, test, and configure new workstations and software.

Skills

Troubleshooting skills in Windows environments

Knowledge of network infrastructure

Customer-oriented approach

Attention to detail

Ability to work under pressure

Good communication skills

Education

Bachelor's degree in Information Technology or related field

Relevant certifications

Tools

Windows Servers

PC setup

Job description

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

• Provide troubleshooting assistance for PCs, servers, and other IT-related issues for end-users across the hotel.
• Conduct routine system health checks and capacity studies to ensure optimal performance of servers and network infrastructure.
• Be knowledgeable of hotel fire, life safety, and emergency procedures, ensuring all IT operations are in line with safety protocols.
• Install, test, and configure new workstations, peripheral equipment, and software, assisting with PC setup, IT systems, and user access during onboarding.
• Troubleshoot and resolve in-house guest IT issues, ensuring smooth access to internet and other digital services.
• Support, manage, and administer Windows Servers, ensuring they run efficiently.
• Proven experience in Hotel IT support and systems administration.
• Strong troubleshooting skills, especially with Windows-based environments.
• Knowledge of network infrastructure, server management, and database backup practices.
• Ability to assist with onboarding and IT setup for new employees and users.
• Understanding of hotel operations and technology integration.
• Ability to work under pressure and maintain service standards.
• Attention to detail and proactive approach to resolving IT issues.
• Ability to stay organized and manage multiple tasks simultaneously.
• Attend all briefings, meetings, and training sessions as assigned by hotel management.
• Maintain a high standard of personal appearance and hygiene at all times, representing the hotel’s professional image.

Qualifications

• Bachelor's degree in Information Technology or related field, or relevant certifications.
• Preferable prerequisite is 02-03 years' experience in hotel business.
• Knowledge in computer Hardware, Software, Data Base, and Networking.
• Good communication skills
• Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.
• Proactive and customer-oriented professional.