iT Specialist

Autograph Collection; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A prestigious hotel brand in Dubai seeks a dedicated Technology Support Specialist to assist with the maintenance and repair of property technology systems. You will be responsible for providing first-level support and addressing service needs for guests and employees. The ideal candidate should have at least 2 years of related work experience and a university degree or equivalent. Join our team for a rewarding opportunity that embraces diversity and equal opportunity principles.

Qualifications

• At least 2 years of related work experience.
• Ability to lift up to 50 pounds.
• Competence in using Point of Sale (POS) systems.

Responsibilities

• Provide first-level support and break-fix for property technology systems.
• Maintain confidentiality and protect company assets.
• Assist guests and other employees with service needs.

Skills

General technology support

Break-fix repairs

Customer service

Problem-solving

Education

University or college degree or equivalent work experience

Job description

POSITION SUMMARY

Contributes general knowledge and skill in technology to provide first‑ and some second‑level support and break‑fix (repairs, installations, maintenance of all property & above property‑based systems) for multiple units. Generally works under supervision and within well‑established guidelines to complete routine tasks. Is responsible for performing repairs, installations, and maintenance on all property & above property‑based technologies. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers / Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: University or college degree or equivalent work experience.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.