IT Infra Operations Lead - 24/7 NOC, ITIL-Driven

Intertec Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology services provider in Dubai seeks an experienced Technical Operations Manager to oversee mission-critical IT infrastructure and NOC operations. The role involves ensuring compliance with SLAs, mentoring teams, and implementing IT governance strategies. Ideal candidates will have a minimum of 10 years in IT operations, with at least 5 in leadership roles, and relevant certifications. This position offers the opportunity to make significant impacts within a dynamic IT environment.

Qualifications

• 10+ years of hands-on experience in IT infrastructure operations.
• Minimum 5 years in a managerial or leadership role.
• Strong expertise in servers, storage, networking, security, and cloud technologies.

Responsibilities

• Manage 24×7 IT infrastructure and NOC operations.
• Implement ITIL-based processes for incident, problem, and change management.
• Monitor and report on SLA compliance, KPIs, and operational health metrics.

Skills

IT infrastructure operations

Project management

ITIL practices

Cybersecurity knowledge

Education

ITIL certification

CISM certification

Job description

A leading technology services provider in Dubai seeks an experienced Technical Operations Manager to oversee mission-critical IT infrastructure and NOC operations. The role involves ensuring compliance with SLAs, mentoring teams, and implementing IT governance strategies. Ideal candidates will have a minimum of 10 years in IT operations, with at least 5 in leadership roles, and relevant certifications. This position offers the opportunity to make significant impacts within a dynamic IT environment.