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IT Infra Operations Lead - 24/7 NOC, ITIL-Driven

Intertec Systems

Dubai

On-site

AED 120,000 - 200,000

Full time

Today
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Job summary

A leading technology services provider in Dubai seeks an experienced Technical Operations Manager to oversee mission-critical IT infrastructure and NOC operations. The role involves ensuring compliance with SLAs, mentoring teams, and implementing IT governance strategies. Ideal candidates will have a minimum of 10 years in IT operations, with at least 5 in leadership roles, and relevant certifications. This position offers the opportunity to make significant impacts within a dynamic IT environment.

Qualifications

  • 10+ years of hands-on experience in IT infrastructure operations.
  • Minimum 5 years in a managerial or leadership role.
  • Strong expertise in servers, storage, networking, security, and cloud technologies.

Responsibilities

  • Manage 24×7 IT infrastructure and NOC operations.
  • Implement ITIL-based processes for incident, problem, and change management.
  • Monitor and report on SLA compliance, KPIs, and operational health metrics.

Skills

IT infrastructure operations
Project management
ITIL practices
Cybersecurity knowledge

Education

ITIL certification
CISM certification
Job description
A leading technology services provider in Dubai seeks an experienced Technical Operations Manager to oversee mission-critical IT infrastructure and NOC operations. The role involves ensuring compliance with SLAs, mentoring teams, and implementing IT governance strategies. Ideal candidates will have a minimum of 10 years in IT operations, with at least 5 in leadership roles, and relevant certifications. This position offers the opportunity to make significant impacts within a dynamic IT environment.
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