IT Help Desk – UAE National

Technip Energies; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global technology company is seeking an IT Help Desk team member in Abu Dhabi. The ideal candidate will assist users with technical support across hardware, software, and network issues while providing excellent customer service. Requirements include a degree in IT and basic IT knowledge. Experience in IT support roles is advantageous. This role is vital to maintain smooth IT operations.

Qualifications

• A diploma or bachelor's in Information Technology or Computer Science is required.
• A basic understanding of IT systems and troubleshooting is necessary.
• Proficiency in Microsoft Office and familiarity with Windows is essential.

Responsibilities

• Respond to user inquiries and provide support via phone, email, or in person.
• Troubleshoot hardware, software, and network issues.
• Log and track support requests using the IT ticketing system.
• Assist in setting up and configuring workstations and laptops.
• Support user access management and password resets.
• Escalate unresolved issues to appropriate IT teams.
• Maintain documentation of support procedures and solutions.

Skills

Basic understanding of IT systems

Communication skills

Problem-solving skills

Proficiency in Microsoft Office

Education

Diploma or Bachelor’s degree in IT or related field

Job description

We are currently seeking an IT Help Desk – UAE National, reporting directly to the Head of the Department, to join our team based in Abu Dhabi, UAE.

About us :

Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we contribute to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our business segments, Technology, Products and Services (TPS), and Project Delivery, turn innovation into scalable, industrial solutions.

With over 17,000 employees across 34 countries, we are committed to bridging prosperity with sustainability for a lasting world.

About the role :

As an IT Help Desk team member, you will be the first point of contact for technical support within the organization. Your responsibilities include assisting users with hardware, software, and network issues, ensuring timely resolution and high user satisfaction. This role is vital for the smooth operation of our IT systems and services.

From day one, you will work closely with IT professionals and end-users, gaining hands-on experience and developing your technical and customer service skills.

Key Responsibilities :

1. Respond to user inquiries and provide support via phone, email, or in person
2. Troubleshoot hardware, software, and network issues
3. Log and track support requests using the IT ticketing system
4. Assist in setting up and configuring workstations, laptops, and mobile devices
5. Support user access management and password resets
6. Escalate unresolved issues to appropriate IT teams
7. Maintain documentation of support procedures and solutions

About you :

We’d love to hear from you if your profile meets the following :

Qualifications :

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

Desirable Skills & Experience :

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

Starting Date : ASAP

Additional information :

We welcome your application and are eager to see how you match with this position. To succeed, you should meet the following requirements :

• Qualifications : Bachelors or Diploma
• Languages : English + proficiency level (Basic, Professional, Fluent)
• Main skills : Up to 4 skills relevant to the role

What’s Next?

After submitting your application, our recruiting team will review your skills, experience, and potential fit for the role. Please be patient during this process. You can check your application status via your candidate profile.

Learn more about our company by visiting our website and following us on our social media channels for updates.