IT Coordinator

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Dubai is seeking an IT Coordinator to ensure the smooth operation of technology systems. You will provide technical support, manage IT installations, and oversee system performance to enhance the guest experience. Ideal candidates should have IT experience in hospitality and knowledge of various hotel applications. Join a dedicated team committed to excellence in luxury hospitality.

Qualifications

• You must have previous IT experience, preferably in the hotel or service sector.
• Knowledge of Microsoft systems is essential.
• Experience with hotel applications like Fidelio and Micros is preferred.

Responsibilities

• Provide timely technical support for all IT-related issues.
• Coordinate installation and maintenance of IT systems.
• Monitor system performance and proactively resolve issues.

Skills

Previous IT experience in hotel or service sector

Experience of all Microsoft systems

Experience with hotel applications like Fidelio and Micros

Excellent organizational skills

Current technical skills and knowledge of technology

Job description

As the IT Coordinator at Conrad Dubai, you will play a vital role in ensuring the smooth operation and excellence of all technology systems within the hotel. This position is more than just technical support, it is about delivering an elevated digital experience that complements our luxury hospitality standards. You will oversee the daily maintenance, troubleshooting, and optimization of our business systems, office applications, computer networks, and telephony infrastructure, ensuring that every interaction, whether between team members or with our guests, is seamless and efficient.

What will I be doing?

In this role, you will be entrusted with maintaining the highest quality of IT service across all areas of the property. You will collaborate closely with hotel teams to understand their technology needs, respond promptly to issues, and ensure systems are running at peak performance. From safeguarding network security and managing hardware assets to ensuring smooth integration of new systems, your work will directly contribute to the refined guest experience Conrad Dubai is known for.

• Providing timely technical support and solutions for hardware, software, and network-related issues, ensuring minimal downtime for both team members and guests.
• Coordinating the installation, configuration, and maintenance of IT systems in line with Hilton IT standards.
• Monitoring system performance, proactively identifying potential issues, and implementing preventive measures.
• Managing user accounts, access rights, and data security protocols to protect sensitive information.
• Liaising with external vendors and service providers to ensure quality and timely delivery of IT services and equipment.
• Supporting technology requirements for meetings, conferences, and events to deliver flawless execution.
• Maintaining accurate documentation of IT assets, systems configurations, and support logs.

What are we looking for?

IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!