Installed Base Services Team Lead

Schneider Electric; Mussafah Port; On-site; AED 200,000 - 300,000; Full time

Job summary

A global leader in energy management is seeking a Team Lead for their Field Service Engineering team in Mussafah Port. The ideal candidate will possess a Bachelor's degree in electrical engineering and have 8-12 years of services operation experience, including 3 years in a team lead role. Responsibilities include leading and managing the team, ensuring customer satisfaction, and developing strategies for improved service delivery. This role offers a dynamic work culture focused on sustainability and operational excellence.

Qualifications

• 8-12 years of experience in services operation, with at least 3 years in a team lead role in the electrical or energy sector.
• Proven strong leadership and team management skills.
• Knowledge of Schneider Electric products and services is an advantage.

Responsibilities

• Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs.
• Ensure timely and effective resolution of customer inquiries and service requests.
• Develop and implement strategies to improve service delivery and customer satisfaction.

Skills

Leadership

Communication

Team Management

Customer Service

Education

Bachelor’s degree in electrical engineering or related field

Job description

Join our dynamic Field Service Engineering team as a Team Lead and drive excellence in customer service delivery! We're looking for a passionate technical leader to supervise and empower our field service professionals while ensuring exceptional customer satisfaction.

What will you do:

• Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs.
• Ensure timely and effective resolution of customer inquiries and service requests.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Set clear objectives, monitor performance, and conduct regular site visits to ensure compliance.
• Encourage Services Representatives to identify new business opportunities “Lead Generations” to enhance Services growth.
• Monitor team performance, provide coaching, and conduct regular evaluations.
• Collaborate with cross-functional teams to support service operations and business objectives.
• Ensure compliance with Schneider Electric Quality and HSE standards.
• Ensure full adherence to quality of reports, test sheets and checklists and proper archiving.
• Drive continuous improvement initiatives within the service team.
• Strengthen good relationship with customers and ensuring long-term partnership.
• Ensure customer satisfaction through proactive service engagement.

Qualifications:

• Bachelor’s degree in electrical engineering, or related field.
• 8-12 years of experience in services operation, with at least 3 years in a team lead role within the electrical or energy sector.
• Proven strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Schneider Electric products and services is an advantage.
• Strong understanding of different electrical systems, and energy management.
• Ability to work under pressure and manage multiple priorities.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.