Infra Monitoring & Incident Engineer (L1)

Dicetek LLC; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an L1 Infrastructure Support Engineer in Abu Dhabi. In this role, you will monitor IT infrastructure, perform troubleshooting, and assist with maintenance tasks. Candidates should have 1-3 years of experience and a foundational understanding of servers, virtualization, and networking. Familiarity with monitoring tools like SolarWinds and ServiceNow is essential. The role emphasizes effective communication and documentation skills in a collaborative environment.

Qualifications

• 1-3 years of experience in infrastructure support roles.
• Basic knowledge of servers, virtualization, and networking.
• Familiarity with monitoring and support tools.

Responsibilities

• Monitor servers and other IT infrastructure using tools.
• Perform basic troubleshooting for hardware and system issues.
• Assist with routine maintenance tasks like updates and backups.
• Maintain accurate documentation for infrastructure setups.
• Coordinate with teams to resolve issues efficiently.

Skills

Basic troubleshooting skills

Effective communication skills

Knowledge of servers

Knowledge of virtualization

Knowledge of networking

Tools

SolarWinds

Dynatrace

ServiceNow

Nexthink

Job description

A technology solutions provider is seeking an L1 Infrastructure Support Engineer in Abu Dhabi. In this role, you will monitor IT infrastructure, perform troubleshooting, and assist with maintenance tasks. Candidates should have 1-3 years of experience and a foundational understanding of servers, virtualization, and networking. Familiarity with monitoring tools like SolarWinds and ServiceNow is essential. The role emphasizes effective communication and documentation skills in a collaborative environment.