Housekeeping Supervisor

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Abu Dhabi is currently seeking passionate Housekeeping professionals who excel in customer service. The role involves preparing job assignments for attendants, supervising cleaning tasks, and ensuring high standards are met. Candidates should possess a hospitality diploma, prior minor supervisory experience, and strong English communication skills. A friendly demeanor and ability to work in a fast-paced, multi-cultural environment are essential.

Qualifications

• Previous supervisory experience within the Housekeeping Department of a hotel.
• Good command of written and spoken English communication skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Prepare housekeeping Attendants' job assignments.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Inspect areas cleaned to ensure standards are met.

Skills

Effective Communication

Teamwork

Customer Focus

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check‑outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results