Hotel Receptionist

Royal Ascot Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in the UAE is looking for a friendly and efficient Hotel Receptionist to join their team. The ideal candidate will greet guests warmly, manage reservations, and provide exceptional customer service. Responsibilities include handling check-ins and check-outs, managing inquiries, and coordinating with hotel departments. Essential skills include excellent communication, problem-solving ability, and a professional demeanor. Knowledge of reservation software and fluency in English is required.

Qualifications

• Fluent in English; additional languages preferred.
• Professional appearance and demeanor.
• Basic accounting and billing knowledge.

Responsibilities

• Greet guests warmly and handle check-in and check-out efficiently.
• Manage reservations, cancellations, and room allocations in the PMS.
• Answer and forward phone calls, emails, and guest inquiries courteously.
• Provide information about hotel facilities and local attractions.
• Coordinate with departments for guest requests.
• Handle guest complaints or upgrade issues to management.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Problem-solving ability

Attention to detail

Multitasking

Time-management skills

Fluency in English

Knowledge of hotel reservation software

Tools

Opera

IDS

Job description

Hotel Receptionist - Royal Ascot Hotel, United Arab Emirates

We are seeking a friendly and efficient Hotel Receptionist to join our team at Royal Ascot Hotel in the United Arab Emirates.

Responsibilities

• Greet guests warmly and handle check‑in and check‑out efficiently.
• Manage reservations, cancellations, and room allocations in the PMS Property Management System.
• Answer and forward phone calls, emails, and guest inquiries courteously.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping, F&B, and maintenance for guest requests.
• Handle guest complaints or upgrade issues to management as needed.

Requirements

• Excellent communication and interpersonal skills.
• Customer service orientation and problem‑solving ability.
• Attention to detail and strong organizational skills.
• Multitasking and time‑management skills.
• Knowledge of hotel reservation software such as Opera, IDS, etc.
• Basic accounting and billing knowledge.
• Professional appearance and demeanor.
• Fluency in English; additional languages preferred.