Hostess (Russian-speaker)

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the UAE seeks an experienced individual for a guest service role. Responsibilities include greeting guests, managing reservations, and ensuring dining service excellence. The ideal candidate should have at least 1 year of experience in a similar position, possess proficiency in Micros, and demonstrate a commitment to high service standards. Fluency in English is essential, and additional languages are a plus, making this an exciting opportunity for those passionate about luxury hospitality.

Qualifications

• At least 1 year experience working in a similar role.
• Hospitality background is preferred.
• Ability to remain calm and courteous at all times.

Responsibilities

• Greet guests upon arrival and show them to their table.
• Handle guest reservation details and dietary requirements.
• Issue dining charges and provide appropriate service over calls.

Skills

Proficiency in Micros

Customer service skills

Multilingual (English plus others)

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
• Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
• Inform guest aboutcurrent promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
• Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

Qualifications

• Proficiency in Micros
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1yearexperience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected