Hostess (Lobby Lounge)

Brightvision Capital Partners, LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Host/Hostess for Raffles the Palm to manage guest reservations, ensure quality service, and assist staff. The ideal candidate will have excellent proficiency in English and strong interpersonal skills. Responsibilities include welcoming guests, maintaining the seating plan, and training waitstaff. This role offers a chance to work in a dynamic environment, ensuring customer satisfaction in a prestigious setting.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Well-presented and professionally groomed at all times.
• Strong interpersonal skills and able to establish a good rapport with guests.

Responsibilities

• Provide an appropriate welcome at F&B Outlets for guests.
• Take telephone bookings and maintain a clear and organised reservations book.
• Maintain cleanliness of hostess station and surrounding areas.

Skills

Excellent reading, writing and oral proficiency in English

Strong interpersonal skills

Computer knowledge (Microsoft Excel, Word, Powerpoint)

Job description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

• To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organised reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
• Maintain good working relationship with own colleagues, and all other departments
• Correct preparation of all necessary operational material in the back office
• Learn safety, sanitation and hygiene policies
• Present check to guests and performs cashiering function if needed
• Effectively control guest flow in the restaurant ensuring maximum turnover
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
• Train waitstaff and bus staff in hostess standards
• Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Powerpoint)