Hostess

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi seeks a dedicated team member to provide unmatched guest service. The ideal candidate has exceptional communication skills and can thrive in a fast-paced environment. Responsibilities include maintaining service standards, promoting positive colleague relationships, and ensuring safety and cleanliness. A vibrant personality and logical decision-making are essential for this role.

Qualifications

• Proficient in English; additional languages are a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have analytical and decision-making abilities.

Responsibilities

• Provide professional, friendly, and warm service to guests.
• Promote positive working relationships with colleagues.
• Understand and follow all safety and sanitation policies.

Skills

Outstanding guest services skills

Professional presentation

Verbal communication skills

Written communication skills

Flexibility in working hours

Problem-solving skills

Job description

Job Description

• To report to duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues of the outlet and Fairmont Bab Al Bahr.
• To consistently offer professional, friendly and warm service
• To demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Bab Al Bahr handbook and Outlet Colleague Resource Guide
• To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
• To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
• Knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
• To understand how to operate all the equipment used in the outlet
• To fully understand and follow the hotel’s recycling program and procedures
• To actively participate in all health and safety procedures for outlet and the entire hotel
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional languages are an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills