Head of Retail Medical Sales Operations

InsuranceMarket.ae™; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance platform in UAE is seeking a Head of Retail Medical Sales Operations to lead a high-volume team of medical insurance advisors. This role requires a senior sales leader to focus on performance and execution in a regulated environment. Candidates must have 10–15 years of sales leadership experience, particularly in managing advisor-led teams, along with direct experience in UAE retail medical insurance. This position is pivotal for driving sales performance and ensuring compliance with industry regulations.

Qualifications

• 10–15 years of sales leadership experience in high-volume environments.
• Mandatory experience managing advisor-led or call-centre-style sales teams.
• Direct UAE retail medical insurance experience is required.
• Proven track record of running large, target-driven sales organizations.

Responsibilities

• Lead and manage large teams of retail medical insurance advisors.
• Own daily, weekly, and monthly sales performance and targets.
• Ensure adherence to DHA regulations and internal sales controls.

Skills

Sales leadership experience

Managing large teams

Data-driven mindset

Operational focus

Job description

InsuranceMarket.ae | Dubai, UAE | Full-time | On-site

InsuranceMarket.ae is the UAE’s leading insurance platform, operating at scale across digital and advisory-led retail insurance.

Overview

We are hiring a Head of Retail Medical Sales Operations to own and run a large, high-volume team of medical insurance sales advisors. This role is about execution, performance, and delivery. It is not a business development, partnerships, or relationship-sales role.

This position suits a senior sales leader who has run advisor-led or call-centre-style sales teams, carried revenue responsibility, and enforced strong performance discipline in regulated environments.

What you will own

You will have full accountability for:

• Retail medical sales revenue and productivity
• Conversion rates, lead utilisation, and advisor performance
• Sales governance, quality, and regulatory compliance
• Scaling and optimising a high-volume sales operation

Key Responsibilities

• Lead and manage large teams of retail medical insurance advisors across inbound and outbound channels
• Own daily, weekly, and monthly sales performance and targets
• Run structured sales routines, dashboards, and performance reviews
• Drive consistent execution across sales scripts, follow-ups, and quality benchmarks

Advisor & Management Leadership

• Manage sales managers and team leaders responsible for frontline delivery
• Hire, develop, and performance-manage advisors at scale
• Build strong middle management capable of independently running sales floors
• Address underperformance decisively through structured performance management
• Own retail medical revenue delivery and productivity metrics
• Use CRM, analytics, and AI-enabled tools to optimise conversion and efficiency
• Partner with Marketing to improve lead quality and campaign performance
• Work with Technology teams to enhance sales automation and reporting

Governance & Compliance

• Ensure strict adherence to DHA regulations and internal sales controls
• Maintain audit readiness and ethical selling standards
• Partner with Operations, Finance, HR, and Compliance to ensure smooth end-to-end execution

External Stakeholder Management

• Maintain working relationships with insurers and healthcare partners
• Support pricing competitiveness, coverage optimisation, and product enhancements

Required Experience

• 10–15 years of sales leadership experience in high-volume environments
• Mandatory experience managing advisor-led or call-centre-style sales teams
• Direct, recent UAE retail medical insurance experience is mandatory
• Proven track record of running large, target-driven sales organisations
• Experience managing managers, not just individual contributors
• Strong operational, data-driven, and execution-focused mindset

This Role Is Not

• Not a partnerships or broker relationship role
• Not a field or key account sales role

Candidates with backgrounds primarily in BD or relationship-led sales without managing large advisor teams will not be suitable.

Apply only if you have run large medical insurance sales teams and are comfortable being measured on execution, numbers, and outcomes.