Head of IT Operations, Cloud & Enterprises

مجموعة قرقاش; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology organization in Dubai is seeking a Head of IT Operations to oversee the management of IT infrastructure and cloud services. The ideal candidate will have proven experience in IT operations, exceptional leadership skills, and a strategic mindset. This role involves developing IT operations strategies, managing a high-performing team, and driving the adoption of innovative cloud technologies for enhanced operational efficiency.

Qualifications

• Proven experience in IT operations and infrastructure management.
• Strong understanding of cloud technologies and service models.
• Excellent leadership and team management skills.

Responsibilities

• Oversee design and management of IT infrastructure.
• Drive adoption of cloud technologies for efficiency.
• Build and lead a high-performing IT operations team.

Skills

Cloud technologies

IT infrastructure management

Team leadership

Strategic planning

Vendor management

Security compliance

Education

Bachelor's degree in IT or related field

Relevant certifications (e.g., AWS, Azure)

Tools

ERP applications

CRM systems

Collaboration tools

Job description

Overview

The Head of IT Operations, Cloud & Enterprise is responsible for overseeing the design, implementation, and management of the IT infrastructure, cloud services, and enterprise applications. This job leads a team of skilled professionals to ensure the availability, performance, and security of our technology systems while driving innovation and efficiency across the organization.

Responsibilities

• Collect and analyse information and evaluate existing or proposed systems, research and recommend appropriate architecture for server/storage hardware, operating systems to ensure proper functioning of corresponding services. This applies to all on-prem and cloud- based resources for IaaS and PaaS.
• Manage, supervise and if needed, be technically involved in the research, planning, installation, configuration, troubleshooting, maintenance and upgrade of hardware and software interfaces with the operating system (on-prem, IaaS and PaaS).
• Ensure uninterrupted daily operations in the related areas through effective administration and support. Work with GCIO, peers and business units to build and maintain a DR environment including performing periodic DR drills. Facilitate the BCP process.
• Direct the team to analyses the users’ complaints incidents / problems / Service Requests) with regard to the IT Services within the areas of responsibility. Wherever possible, provide solution or workaround to continue the work without interruptions.
• Develop and execute a comprehensive IT operations strategy aligned with the organisation's business goals and objectives.
• Drive the adoption of cloud technologies and enterprise solutions to enhance operational efficiency, scalability, and cost-effectiveness.
• Collaborate with senior leadership to provide strategic insights on technology trends and their potential impact on the business.
• Oversee the design, deployment, and management of the organisation's IT infrastructure, including on-premises and cloud-based environments.
• Ensure high availability, performance, and security of systems, networks, and storage solutions.
• Lead the migration of existing applications and services to cloud platforms while optimizing resource utilisation and cost.
• Manage the selection, implementation, and maintenance of enterprise applications such as ERP, CRM, and collaboration tools.
• Collaborate with cross-functional teams to align application strategies with business needs, ensuring seamless integration and user experience.
• Build and lead a high-performing IT operations team, fostering a culture of innovation, collaboration, and continuous improvement.
• Provide mentorship and professional development opportunities to team members, promoting skill enhancement and career growth.
• Evaluate and manage relationships with technology vendors and service providers, ensuring compliance with SLAs and contractual agreements.
• Negotiate contracts and agreements to optimize costs and ensure the delivery of quality services. Implement and enforce robust security measures to protect the organization's digital assets and sensitive data.
• Ensure compliance with relevant industry standards and regulations, such as GDPR, HIPAA, and cybersecurity best practices.
• Uphold company values throughout business practices and use sound judgement in decision making.
• Any other added duties as may be required by management based on needs of the business.