Head of Dormitory Section - رئيس قسم السكن الداخلي

University of Khorfakkan; Khor Fakkan; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading educational institution in the UAE is seeking a Dormitory Manager to oversee daily operations and provide support for student residents. The ideal candidate will have a Bachelor’s degree, significant experience in student housing, and strong leadership skills. This role requires excellent communication, empathy, and organizational abilities. Responsibilities include managing operations, ensuring safety, and facilitating student engagement activities.

Qualifications

• Minimum 4–5 years of experience in student housing, residence life, or related roles.
• Supervisory or management experience in a university setting is preferred.
• Strong knowledge of student support, safety, and engagement.

Responsibilities

• Manage daily dormitory operations and staff schedules.
• Oversee student check-in, check-out, and room assignments.
• Ensure dormitory facilities are clean, safe, and well-maintained.
• Provide guidance and support for student residents.

Skills

Communication

Empathy

Organization

Conflict Resolution

Cultural Sensitivity

Education

Bachelor’s degree in Social Work, Education, Management, or related field

Master’s degree or professional certification

Job description

Education

• Bachelor’s degree in Social Work, Education, Management, or related field.
• Master’s degree or professional certification is an advantage.
• Proficiency in English is required; knowledge of Arabic is beneficial.

Experience

• Minimum 4–5 years of experience in student housing, residence life, or related roles.
• Supervisory or management experience in a university setting is preferred.
• Strong knowledge of student support, safety, and engagement.

Key Responsibilities

Area: Dormitory Operations

• Manage daily dormitory operations and staff schedules.
• Oversee student check-in, check-out, and room assignments.
• Ensure dormitory facilities are clean, safe, and well-maintained.
• Respond to student needs and emergencies.

Area: Student Support & Welfare

• Provide guidance and support for student residents.
• Address student concerns and mediate conflicts.
• Organize orientation and information sessions for new residents.
• Support students with special needs or medical requirements.

Area: Policy & Compliance

• Implement and enforce dormitory policies and regulations.
• Ensure compliance with university and UAE laws.
• Maintain records of incidents and disciplinary actions.
• Prepare reports on dormitory activities and outcomes.

Area: Community & Engagement

• Organize recreational, social, and educational activities for residents.
• Promote a positive and inclusive dormitory community.
• Support student-led initiatives and clubs.
• Encourage student participation in dormitory life.

Area: Staff Supervision & Training

• Supervise and train dormitory staff and student assistants.
• Assign duties and monitor staff performance.
• Foster teamwork and professional development.
• Ensure staff follow all policies and procedures.

Area: Other Duties

• Undertake additional responsibilities and special projects as assigned by management.

Soft Skills

• Communication: Clearly explains rules and support services to students.
• Empathy: Understands and responds to student needs and concerns.
• Organization: Manages multiple dormitory activities and schedules efficiently.
• Conflict Resolution: Mediates disputes between students calmly and fairly.
• Cultural Sensitivity: Respects and supports students from diverse backgrounds.

Technical Skills

• Facility Management: Oversees maintenance and safety of dormitory buildings.
• Record Keeping: Maintains accurate records of residents and incidents.
• Event Planning: Organizes recreational and educational programs for students.
• Policy Implementation: Applies dormitory rules and procedures consistently.
• Emergency Response: Handles emergencies and coordinates with authorities.

Behavioural Competencies

• Integrity & Ethics: Maintains ethical standards and protects student confidentiality.
• Accountability: Takes responsibility for dormitory management and resident welfare.
• Communication & Influence: Adapts communication style for different audiences; provides clear instructions.
• Collaboration: Coordinates effectively with residents and support staff.
• Adaptability & Resilience: Adjusts to changing student needs and dormitory situations.

Technical Competencies

• Strategic Planning: Develops long-term student affairs goals and plans.
• Risk Management: Identifies and reduces risks for student well-being & safety.
• Quality Assurance: Monitors and improves student service standards.
• Resource Management: Distributes support resources efficiently among students and programs.
• Compliance Monitoring: Ensures all activities follow rules and regulations.

Leadership Competencies

• Operational Leadership & Team Management: Leads and motivates team members to achieve objectives.
• Planning & Coordination: Plans section activities and coordinates workflow to support departmental goals.
• Decision-Making & Problem-Solving: Makes effective operational decisions and resolves day-to-day challenges.
• Communication & Collaboration: Communicates effectively and fosters collaboration within and across sections.
• Performance Management & Development: Monitors team performance and supports staff development.