Head of Card Center Operations

ADIB Group; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Head of Card Center Operations to oversee all aspects of card services. The candidate will be responsible for developing strategies, managing compliance, and leading a team to ensure operational excellence and improve customer experiences. The ideal candidate should possess extensive experience in card operations, along with a relevant degree. This role also requires strong leadership and analytical skills, with a focus on technology integration and fraud prevention.

Qualifications

• Extensive experience in card operations, banking or financial services.
• Several years in a managerial or leadership role.
• In-depth understanding of card services and regulatory compliance.

Responsibilities

• Develop and implement strategies to enhance card services.
• Oversee daily card operations including issuance and transaction processing.
• Ensure compliance with regulatory requirements and manage risks.
• Lead and mentor a team of professionals.
• Monitor and improve financial performance of the card center.
• Implement technology solutions to streamline operations.
• Develop measures to prevent fraud.

Skills

Leadership

Analytical

Communication

Technical proficiency

Education

Bachelor's degree in finance or business administration

MBA or advanced degree

Job description

Description

Role: Head of Card Center Operations

Location: Abu Dhabi

Role Purpose:

The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving customer experience. The role also involves leading a team, monitoring financial performance and integrating technology to streamline processes.

Key Accountabilities

• Strategic Leadership: Develop and implement strategies to enhance card services and align them with the organization’s goals.
• Operational Management: Oversee daily card operations including issuance, transaction processing, and customer service.
• Compliance and Risk Management: Ensure all card operations comply with regulatory requirements and manage associated risks.
• Team Leadership: Lead, mentor and develop a team of professionals to achieve high performance.
• Customer Experience: Improve the customer experience by enhancing card services and resolving issues efficiently.
• Financial Performance: Monitor and improve the financial performance of the card center focusing on cost management and revenue generation.
• Technology Integration: Implement and manage technology solutions to streamline operations and improve efficiency.
• Fraud Prevention: Develop and enforce measures to prevent fraud and ensure the security of card transactions.
• Vendor Management: Manage relationships with card service providers and vendors to ensure quality and cost-effectiveness.
• Reporting and Analysis: Prepare and present reports on card center performance identifying areas for improvement.

Specialist Skills / Technical Knowledge Required for this role:

• Education: A bachelor’s degree in finance, business administration or a related field is usually required. An MBA or other advanced degree can be advantageous.
• Experience: Extensive experience in card operations, banking or financial services is essential. This often includes several years in a managerial or leadership role.
• Knowledge: In-depth understanding of card services, transaction processing, fraud prevention and regulatory compliance.
• Skills:
  • Leadership: Strong leadership and team management skills.
  • Analytical: Excellent analytical and problem‑solving abilities.
  • Communication: Effective communication and interpersonal skills.
  • Technical: Proficiency in relevant technology and software used in card operations.
• Certifications: Professional certifications in finance or card operations can be beneficial.
• Regulatory Knowledge: Familiarity with local and international regulations related to card services.

Required Experience:

Director