Guest Service Center Agent

Minor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is looking for a dedicated Front Office Associate to ensure exceptional guest experiences. The role requires a strong focus on customer service and the ability to manage guest inquiries effectively. Ideal candidates should have prior experience in hotel operations and excellent communication skills, with fluency in English and Arabic as a significant advantage. Flexibility to work shifts and weekends is required. This is a fantastic opportunity to join an exciting new team in a vibrant hotel environment.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English & Arabic is an asset.
• Able to work shifts, weekends, and public holidays.
• Computer skills in Ms Office.

Responsibilities

• Anticipate guest needs, handle inquiries in a helpful manner.
• Knowledge of hotel product and facilities.
• Ensure service and attitude meet the highest standards.
• Take responsibility for guest satisfaction and timely follow-up.

Skills

Customer service focus

Excellent communication skills

Fluency in English and Arabic

Computer skills in Ms Office

Tools

Property Management Systems (PMS)

Job description

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred