Guest Service Agent 21N25

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment firm is seeking a Guest Service Agent in Abu Dhabi to ensure a delightful experience for hotel guests. The role involves check-ins and check-outs, efficient guest management, and addressing inquiries with professionalism. Ideal candidates will have a high school diploma, hospitality experience, and excellent communication skills. This full-time position requires a positive attitude and the ability to work flexible hours.

Qualifications

• Prior experience in hospitality or customer service is highly desirable.
• Proficiency in English is required; additional languages are a plus.
• Ability to work flexible hours including nights and weekends is necessary.

Responsibilities

• Welcome and check in guests efficiently.
• Manage room assignments and guest requests.
• Resolve guest complaints to ensure satisfaction.

Skills

Hospitality experience

Communication skills

Problem-solving skills

Education

High school diploma or GED

Tools

Hotel management software

Basic computer applications

Job description

Job Description

The Guest Service Agent plays a crucial role in ensuring hotel guests have a delightful and seamless experience during their stay. As a first point of contact, they are responsible for greeting guests, managing check‑ins and check‑outs, and addressing any inquiries or concerns with a friendly and professional demeanor. The role requires outstanding communication and problem‑solving skills to effectively liaise between guests and various hotel departments. A Guest Service Agent must be adept at multitasking in a fast‑paced environment, maintain a high standard of hospitality, and ensure that each guest leaves with a positive impression of the company. This position offers an exciting opportunity for individuals passionate about customer service and hospitality to develop their skills and grow within the industry.

Responsibilities

• Welcome and check in guests swiftly and efficiently upon their arrival.
• Manage room assignments and ensure guests' requests are accommodated.
• Handle guest check‑out processes while ensuring billing accuracy and satisfaction.
• Respond promptly and professionally to phone, email, or in‑person inquiries.
• Resolve guest complaints or issues swiftly to ensure guest satisfaction.
• Communicate guest feedback and operational issues to management as necessary.
• Coordinate with housekeeping and maintenance to ensure room availability and quality.
• Maintain knowledge of hotel services, amenities, and local attractions for recommendations.
• Assist with reservations, changes, cancellations, and other front desk tasks.
• Maintain a neat and organized front desk and lobby area at all times.
• Uphold privacy and confidentiality standards for all guests and operations.
• Participate in team meetings and training sessions as required by management.

Requirements

• High school diploma or GED equivalent qualification is necessary.
• Previous experience in hospitality or customer service is highly desirable.
• Excellent communication skills in English; additional languages are a plus.
• Proficiency in using hotel management software and basic computer applications.
• Strong problem‑solving skills and the ability to handle complex situations calmly.
• Positive attitude, professional appearance, and strong work ethic required.
• Ability to work flexible hours, including nights, weekends, and holidays.

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: https://www.talentmate.com
Job Function: Hospitality & Guest Services
Company Industry: Recruitment & Staffing
Sector: Recruitment & Staffing