Guest Service Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Guest Service Agent. In this role, you will be the first point of contact for guests, ensuring memorable experiences and providing excellent customer service. Fluency in Arabic and English is required, along with strong communication skills and attention to detail. Previous hospitality experience is preferred. This position offers the opportunity to work in a dynamic environment.

Qualifications

• Fluency in Arabic and English is essential.
• Strong communication and interpersonal abilities required.
• Basic computer proficiency needed.

Responsibilities

• Welcome and check-in guests, confirming reservations.
• Process payments and handle guest check-outs.
• Respond to guest inquiries and concerns promptly.

Skills

Fluent in Arabic and English

Excellent customer service skills

Strong communication abilities

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Overview

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

Responsibilities

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
• Process all types of payments, including room charges, cash, checks, and credit/debit cards
• Handle guest check-outs, resolving any late or disputed charges efficiently
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for check-ins
• Provide information about hotel amenities, local attractions, and directions to guests
• Manage daily reports, including arrivals, departures, and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problem-solving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency, including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours, including nights, weekends, and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures
• High school diploma or equivalent