Guest Experience Specialist - Uniforms & Room Discounts

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Agent to provide seamless service to guests. In this role, you will greet guests warmly, manage bookings, and handle payments. You'll also anticipate guests' needs to ensure memorable stays by offering tailored recommendations. The company offers a competitive salary, benefits, and promotes a culture of inclusion and support. If you're passionate about guest experiences, apply today.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Comprehensive training programs

Qualifications

• Ability to handle guest concerns and compliments effectively.
• Strong problem-solving skills that turn issues into opportunities.

Responsibilities

• Welcome guests warmly to start their memorable experiences.
• Acknowledge repeat guests and IHG Rewards members.
• Manage payments and bookings for guests efficiently.
• Facilitate a swift check-in and check-out process.
• Anticipate guests' needs and offer personalized recommendations.
• Act as a trusted contact for various guest requests.

Skills

Communication skills

Problem-solving skills

Job description

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Agent to provide seamless service to guests. In this role, you will greet guests warmly, manage bookings, and handle payments. You'll also anticipate guests' needs to ensure memorable stays by offering tailored recommendations. The company offers a competitive salary, benefits, and promotes a culture of inclusion and support. If you're passionate about guest experiences, apply today.