Guest Experience Front Desk Specialist

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a Front Desk Receptionist to provide exceptional customer service. The ideal candidate will have a Diploma in Hotel Management and experience in front desk operations. Responsibilities include managing check-ins and check-outs, overseeing guest satisfaction, and handling inquiries. Fluency in English is essential, with additional languages considered a plus. Join our dedicated team to create memorable experiences for our guests.

Benefits

Exclusive employee benefits

Career growth opportunities

Supportive work environment

Qualifications

• Experience as a receptionist in a hotel is essential.
• Professional and presentable appearance is required.
• Fluency in additional languages like Arabic, Chinese, German, or French is a plus.

Responsibilities

• Provide courteous service and ensure guest satisfaction.
• Handle check-ins and check-outs efficiently.
• Manage guest complaints and ensure proper follow-ups.
• Ensure adherence to hotel standards and procedures.

Skills

Fluency in English

Positive attitude

Teamwork

Customer service

Education

Diploma in Hotel Management

Tools

Opera

Job description

A luxury hotel in Dubai seeks a Front Desk Receptionist to provide exceptional customer service. The ideal candidate will have a Diploma in Hotel Management and experience in front desk operations. Responsibilities include managing check-ins and check-outs, overseeing guest satisfaction, and handling inquiries. Fluency in English is essential, with additional languages considered a plus. Join our dedicated team to create memorable experiences for our guests.