Front Office Team Leader

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A reputed hotel chain in Abu Dhabi is seeking a Front Office Team Leader to supervise front office operations, ensuring exceptional guest experiences. The candidate will lead and motivate the front office team while managing daily operations, addressing guest inquiries, and ensuring high service standards. Ideal applicants will have proven experience in hospitality, strong leadership skills, and proficiency in hotel management systems. This role offers an opportunity to significantly enhance guest satisfaction and team performance.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry.
• Demonstrated leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills with fluency in English.

Responsibilities

• Provide leadership and guidance to the front office team.
• Oversee daily front office operations ensuring efficient check-in and check-out processes.
• Deliver outstanding customer service addressing guest inquiries.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Education

Relevant hospitality management qualification

Tools

Hotel management systems

Job description

Front Office Team Leader

As a Front office Team Leader you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:

• Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment
• Oversee daily front office operations ensuring efficient check-in and check-out processes
• Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximize team productivity
• Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the departments KPIs and achieving financial targets
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry
• Demonstrated leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills with fluency in English
• Strong customer service orientation with a friendly and professional demeanour
• Detail-oriented approach with the ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and computer applications
• Problem-solving skills with the ability to make quick sound decisions
• Knowledge of local attractions and events (desirable)
• Relevant hospitality management qualification (desirable)

Additional Information

Skills / Qualities

• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic

Remote Work

No

Employment Type

Full-time