Front Office Supervisor

TALENTMATE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality service provider in Ras Al Khaimah is seeking an experienced Front Office Supervisor to ensure exceptional guest experiences and lead the front office team. The ideal candidate will have at least 3 years of supervisory experience, strong communication skills, and proficiency in Opera Cloud PMS. This full-time role requires flexibility to work various shifts, with a focus on team leadership and guest satisfaction. Join us to make a difference in the hospitality industry.

Qualifications

• Minimum of 3 years of supervisory experience in hotel front office or similar customer-facing role.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Responsibilities

• Oversee daily front office operations, ensuring smooth check-in/check-out processes.
• Lead, train, and mentor front office staff to maintain high service standards.
• Handle guest requests and complaints promptly and professionally.

Skills

Leadership skills

Communication skills

Problem-solving

Multilingual skills (Arabic and English)

Proficiency in Opera Cloud PMS

Education

High school diploma

Bachelor’s degree in Hospitality Management

Tools

Opera Cloud PMS

Microsoft Office suite

Job description

Job Description

We are seeking an experienced and dynamic Front Office Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

Responsibilities

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and concierge services
• Lead, train, and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for the front office department
• Coordinate with other departments to ensure seamless guest experiences and efficient hotel operations
• Implement and uphold Accor’s vision and values throughout the front office team
• Stay informed about local attractions and services to provide personalized recommendations to guests
• Assist in managing department budgets and identifying areas for cost optimization
• Ensure compliance with all safety and security protocols in the hospitality industry

Qualifications

• High school diploma required; bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 3 years of supervisory experience in hotel front office or similar customer-facing role
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with a strong customer-focused mindset
• Proficiency in Opera Cloud PMS and Microsoft Office suite
• Demonstrated ability to handle high-pressure situations and resolve conflicts effectively
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Knowledge of revenue management principles and practices
• Familiarity with safety and security protocols in the hospitality industry
• Multilingual skills highly valued, with Arabic and English fluency preferred
• Adaptability to work in a multicultural environment and understand diverse guest needs
• Enthusiasm for the hospitality industry and commitment to delivering exceptional guest experiences

Additional Information

• At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart.
• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo and always strive to do better. We take risks and pursue ambitious ideas.
• Hospitality is teamwork. We work as a team, respect our differences, and value all voices.

Job Details

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Ras Al Khaimah

Company Website: sofitel.com

Job Function: Others

Sector: Hospitality

About The Company

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