Front Desk Agent

CatererGlobal; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Front Desk Agent responsible for welcoming guests, processing check-ins and check-outs, handling guest inquiries, and ensuring customer satisfaction. Candidates should have experience in a 5-star hotel environment and be skilled in customer service, teamwork, and attention to detail. The role requires the ability to work under pressure and provide an exceptional guest experience at all times.

Qualifications

• Previous experience in a 5-star hotel front office department is an advantage.
• Skills to handle various guest inquiries and requests.
• Ability to process payments and issue room keys.

Responsibilities

• Welcome guests upon arrival and ensure a positive check-in experience.
• Handle guest requests and complaints while maintaining brand standards.
• Work with team members to achieve departmental goals and reduce costs.
• Process all check-ins and check-outs securely and efficiently.
• Anticipate guests' needs and provide outstanding customer service.

Skills

Team player

Ability to work under pressure

Cultural openness

Attention to detail

Willingness to learn

Customer service orientation

Job description

JOB SUMMARY & DESCRIPTION

Front Desk agent is working in the front line and always having a direct contact with guest. Responsible to welcome the guest upon arrival and implement welcome experience (check-in) and farewell experience (check-out) including all cashiering and billing process. Front Desk Agent is required to be always attentive to all guest requirements, proactively anticipate guest needs and act accordingly showing genuine care. Handle guest requests with coordination with other departments as well as handle any arise issues or complains according to brand standard policies and procedures, report it direct supervisor as well as reporting any incident, injury or suspicious behaviour immediately.

Consistently seek for guests feedback to ensure full satisfactions, and support in promoting Hotel outlets and promotions.

Work as team player to achieve departmental common goals, save and reduce cost and increase revenue.

Process all check-in, check-outs including secure payment and issue room keys.

Handle all pending situations, traces and handover for next shift members.

Follow up on credit limit and perform high balance report and act accordingly.

Support in making new bookings and room assignment (when required) and coordinate with other departments to ensure smooth daily operations.

Handle telephone calls, guest inquiries, and requests and ensure guest satisfaction at all times.

Follow up on same day departure and prepare bills for next day departures.

Check FO email consistently and always take the necessary actions.

Anticipate and address guests services needed and handle complains with compliance with policies and procedures.

What are we looking for?

Previous experience in 5* Hotel in Front office department is an advantage.

Skills and Knowledge Team player able to work under pressure open to all cultures Anxious to learn.

Happy to serve others and caring about the details.