Food & Beverage Supervisor (Level 43) Four Points by Sheraton Sheikh Zayed Road

Marriott Hotels Resorts; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A prestigious hotel group in Dubai seeks an experienced Manager to lead staff in providing excellent customer service. Ensure safety protocols are followed and assist in training new employees. The ideal candidate has at least 2 years of related work experience and 1 year in a supervisory role. This position offers opportunities for professional growth in a dynamic hospitality environment.

Qualifications

• Minimum 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure staff work together as a team to meet guest needs.
• Monitor dining rooms for seating availability and service.
• Assist management in hiring, training and evaluating employees.

Skills

Team Leadership

Customer Service

Communication

Conflict Resolution

Education

High school diploma or G.E.D. equivalent

Job description

Job Description

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Responsibilities include reading and visually verifying information in a variety of formats, visually inspecting tools, equipment, or machines, standing, sitting, or walking for an extended period, and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience

Manager