Food and Beverage Supervisor at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Food and Beverage Supervisor to oversee operations and ensure an exceptional guest experience. Candidates should have previous experience in a luxury environment and a commitment to high customer service standards. This role involves supervising staff, maintaining cleanliness, and providing support to management.

Qualifications

• Previous Food and Beverage experience in a luxury environment.
• Committed to delivering exceptional levels of customer service.
• Ability to work on your own and in teams.

Responsibilities

• Supervise daily operations and ensure exceptional service.
• Guide and train team members for effective operations.
• Maintain high standards of service, food presentation, and cleanliness.

Skills

Customer service

Teamwork

Flexibility

Communication

Job description

Overview

A Food and Beverage Supervisor at Waldorf Astoria Dubai International Financial Centre is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?

As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise the daily operations of the outlet and ensure a friendly, courteous and consistent exceptional service to all guests.
• Supervise the runners, waiters and Head waiters in the daily operations.
• Support delivery of guest service on the floor in highly efficient and effective manner.
• Ensure that all standards in terms of service, food presentation and cleanliness are maintained at all times.
• Be fully knowledgeable of the food & beverage menu and be able to provide detailed information (e.g. about portions, ingredients or potential food allergies).
• Arrange tables by setting up linens, cutlery, plates, glasses, etc. and maintain a tidy dining area.
• Check guest’s ID if necessary to assure they are of legal drinking age.
• Take accurate food and drinks orders, using the order pads, the POS ordering software and communicating order details to the kitchen staff as needed.
• Follow up on guests’ experience to ensure the guests are enjoying their meals and to be able to correct any issues or complaints in an efficient manner, if any.
• Follow cash handling policies and procedures.
• Attend all daily briefings and mandatory trainings.
• Assisting the Restaurant Manager and the Assistant Restaurant Manager as requested throughout the daily operations.
• Guide other team members and train new joiners by monitoring their productivity and providing constructive feedback.
• Maintain good working relationship with team members in all departments.
• Ensure a high level of communication and teamwork at all times.

What are we looking for?

A Food and Beverage Supervisor at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Food and Beverage experience in a luxury environment
• Committed to delivering exceptional levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own and in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in luxury hotel industry

Previous experience in supervising of at least 1 year

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!