Field Service Engineer PQ

Eaton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking a skilled professional in Abu Dhabi to provide exceptional service for UPS systems, ensuring high customer satisfaction. The role involves a range of responsibilities, including commissioning and maintaining UPS products and leading a Service Engineer team. Candidates should hold an Associate Engineer in Electrical qualification and possess over 10 years of experience in the industry. Excellent communication and customer-focused skills are essential. This position offers the chance to work in a dynamic environment with a focus on technical excellence.

Qualifications

• Minimum 10 years of experience in a relevant field.

Responsibilities

• Provide first‑class service to ensure customer satisfaction.
• Perform UPS commissioning, service/repairs, and maintenance.
• Maintain accurate customer information and records.
• Lead the Service Engineer team and support technical queries.

Skills

UPS 1-phase/3-phase systems

Battery backup

Emergency supply

Communication skills

Customer focus

Flexibility

Ability to work together with different cultures

Ability to follow instructions

Education

Associate Engineer in Electrical

Job description

What you’ll do:

• Provide first‑class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty.
• Perform UPS commissioning, service/repairs and periodic maintenance for Eaton installed base, covering small 1‑phase UPS to large data‑center UPS up to 1700 kVA.
• Follow up customer agreements and satisfaction through careful planning, execution, documentation and invoicing of service tasks.
• Maintain accurate customer information, technical documentation and invoicing records.
• Support customers with technical questions via phone and/or mail.
• Support colleagues in the Service department and sales with technical knowledge.
• Participate in required training (technical, mandatory by Eaton or by law).
• Responsibly realize service request timing and effectiveness and meet service sales budget realization.
• Lead the Service Engineer team and perform commissioning, service, repair and preventive maintenance on Eaton products.
• Proactively schedule and plan works for the FSEs and actively support performance KPIs.
• Secure timely reporting and technical reports for each work.
• Attend mandatory trainings provided in accordance with Eaton policy.
• Act in line with Eaton guidelines, processes and code of ethics.
• Cooperate with Project Managers on project scheduling and commissioning.
• Offer support for high‑profile clients, providing technical advice and attending site visits as required.
• Maintain direct links with business units (HPO) in technical issues.
• Actively support Eaton’s Environment, Health & Safety culture.

Qualifications:

• Associate Engineer in Electrical.
• 10+ years of experience.

Skills:

• UPS 1‑phase/3‑phase systems, battery backup, emergency supply.
• Communication skills, customer focus, flexibility, ability to work together with different cultures, ability to follow instructions.