Facilities Management and Administration Officer

Commercial Bank of Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Facilities Management Support Officer to oversee outsourced services and ensure operational effectiveness. The role involves vendor management, conducting inspections, and supporting contract management processes. Ideal candidates will have 3-5 years of relevant experience, strong analytical and organizational skills, and proficiency in business applications like Excel. This position plays a crucial role in enhancing the bank's operational goals.

Qualifications

• 3-5 years relevant experience in facilities management, preferably in banking.
• Ability to prioritize and multi-task effectively.
• Strong working knowledge of business applications including Excel and Word.

Responsibilities

• Assist in planning and organizing FMA activities for operational effectiveness.
• Manage vendor relationships and monitor service level agreements.
• Conduct inspections to ensure cleanliness and safety standards.

Skills

Analytical skills

Time management

Organizational skills

Communication skills

Vendor management

Tools

Excel

Word

Job description

Job Purpose

• Support the FMA manager on overseeing outsourced services like cleaning, pest control, waste management, and office clerks to maintain a safe and pleasant work environment.
• This role is based the Support Service function. The Support Service function reports directly into the COO
• The COO function aims to become a best-in-class operating function in the bank, and this role plays a crucial part in enabling that purpose; the role will serve the whole bank at all locations

Job Accountabilities

• Assist in the planning, organizing, and execution of FMA activities to support operational effectiveness.
• Manage annual reviews, contract renewals and relationships with vendors
• Conduct regular inspections to ensure cleanliness, hygiene, and safety standards are maintained at all bank premises.
• Support the implementation and monitoring of strategies for continuous improvement in equipment reliability and effectiveness.
• Report and track FMA-related issues, ensuring timely resolution and escalation as needed.
• Manage ordering and inventory control of office supplies and durable goods in a cost-effective manner.
• Ensure contracted maintenance and housekeeping service level agreements are adhered to and maintained.
• Support contract management for FMA services and the implementation of maintenance procedures.
• Inspect buildings, equipment, and systems to identify any issues
• Ensure to comply with Audit requirements, internal and external report obligations etc. in line with Policy guidelines
• Review FM of each CBD location
• Visit branches to inspect the buildings, equipment, and systems to identify faults or risks
• Liaise with AMC vendors for scheduled preventive maintenance
• The FMA Support Officer is responsible for supporting end-to-end facilities management and administration processes, contributing to the department’s transition towards centralized, customer‑focused operations.
• The role requires adaptability to ongoing changes in department structure and processes, with a focus on enhancing internal customer satisfaction and achieving business goals.

Qualifications

• 3-5 years relevant experience in FMA preferably in Banking
• Strong working knowledge in business applications including Excel and Word
• Analytical and review skills with the ability to draw the correct conclusions from reviews
• Time management and organization skills with the ability to prioritize and multi-task
• Ability to work independently with minimum supervision
• Demonstrated ability to establish and maintain effective relationship and partnership with key stakeholders including contractors, consultants etc.
• Excellent Planning and organizational skills with demonstrated ability to execute on time and on budget
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/function
• Excellent written & oral communication and presentation skills including the ability to deliver clear and accurate messages to management