F&B Service Expert - Rang Mahal (Indian)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks dedicated individuals to join their team, aiming to provide exceptional service. Responsibilities include maintaining cleanliness, serving food and beverage, and ensuring guest satisfaction. Opportunities for career growth and competitive benefits offered.

Benefits

Competitive salary

World-class training and development

Discounted accommodation in hotels worldwide

Medical and Life insurance

Recognition programs

Qualifications

• Ability to maintain cleanliness of work and guest areas.
• Experience in food and beverage service.
• Strong communication skills with guests and kitchen staff.

Responsibilities

• Maintain cleanliness of work areas and manage food service.
• Communicate meal requirements and special requests to the kitchen.
• Perform closing duties including cleaning and restocking.

Skills

Communication Skills

Attention to Detail

Customer Service

Job description

Overview

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, including Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and, in return, we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, transportation and:
• World class training and development including leadership development.
• Recognition programs.
• Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
• Discounted food & drink in all our restaurants and bars.
• Discounts for your friends and family.
• Unlimited career opportunities (Internationally and locally)
• Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

Our expectations from the role

• Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware and silver/flatware, ensuring all supplies meet quality standards.
• Pick-up trays and clean tables as needed to ensure a clean dining area.
• Follow appropriate procedures for serving alcohol (e.g., TIPs, CARE).
• Thank every guest upon departure, invite them to return and wish them a fond farewell.
• Retrieve and deliver food and beverage orders in a timely manner.
• Perform other reasonable duties as requested.

Closing

• Complete closing duties including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing daily cleaning checklist.

Beverage / Coffee Cart

• Inspect the cleanliness and presentation of all china, glass and silver prior to use.

Cash / Bank Handling

• Record transactions in MICROS system at time of order.
• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level and keeping bank secure at all times.
• Transport bank to/from assigned workstation following security procedures.
• Set up and organize cashier workstation with designated supplies, forms and resource materials; and maintain cleanliness of workstation at all times.

Steps of Service

• Present a physical and accurate check and process payment adhering to all cash handling and credit policies/procedures including added and received gratuity.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Answer questions on menu selections and check with kitchen staff whenever additional clarification is necessary.
• Communicate with the kitchen regarding the length of wait for food items, recook orders and product availability.

At Marriott International we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.