EXPERT ENGINEER – SERVER & STORAGE

e& UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology provider in the UAE is seeking an experienced IT Professional to manage the patch management process. You will coordinate deployments, ensuring the security and performance of systems while leading diverse teams. The ideal candidate has at least 5 years of experience in IT infrastructure and strong project management skills. This role requires expertise in ManageEngine Patch Manager Plus and excellent communication abilities.

Qualifications

• Minimum of 5 years of experience in IT infrastructure and patch management.
• Demonstrates leadership with experience in managing people in multiple locations.
• Strong project management skills, ensuring completion to meet deadlines.

Responsibilities

• Lead the patch management process, ensuring security and stability.
• Plan and coordinate the deployment of patches across infrastructure.
• Collaborate with IT teams and stakeholders for effective patch operations.

Skills

IT infrastructure

Patch management

ITSM/ITIL methodologies

Project management

Analytical skills

Leadership

Communication

Education

Bachelor’s degree in computer science, MIS or similar field

Tools

ManageEngine Patch Manager Plus

Job description

• Lead the patch management process, including the timely deployment of patches and its relevant updates to ensure the security, stability, and performance of services.
• Manage the process of evaluating patches to determine their criticality, impact on the IT systems, and compatibility with existing infrastructure & applications as well as ensure being updated on the latest software vulnerabilities and patches released.
• Ensure patches are tested for functionality, compatibility, and potential conflicts with existing infrastructure & applications.
• Plan and coordinate the deployment of patches across the infrastructure & Applications. This involves creating deployment schedules, coordinating with system administrators and application owners, monitoring the progress of patch installations.
• Review the reports on patch management activities, compliance status, and key performance indicators (KPIs) for management review.
• Collaborate with various stakeholders, including IT teams, Information security teams, vendors, and business units, to gather requirements, communicate patches schedules, and address concerns. Effective communication and coordination are critical to ensure smooth patches operations and minimize the risk of system vulnerabilities.
• Oversee the execution of patches & updates deployments, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans, with minimal disruptions to end-users or services performance and availability.
• Resolve Windows operating system related issues and provide technical advice.
• Ensure updates are happening on a regular basis.
• You will be responsible for not only development but delivery of these processes.
• Deploying and managing patches for operating systems (Windows, macOS, Linux) and third-party applications.
• Preparing patching schedules in agreement with the client.
• Installing and managing Patch Manager Plus agents on client endpoints to facilitate efficient patching.
• Customizing patch deployment policies, schedules, and end-user notifications to align with specific business

Skills

• Bachelor’s degree in computer science, MIS or similar field, and/or equivalent work experience
• Minimum of 5 years of experience in IT infrastructure and patch management.
• Experience with ITSM/ITIL methodologies.
• Demonstrates leadership with experience in managing people in multiple locations, Organizational Change Management leadership skills required.
• Strong project management skills, demonstrates ability to effectively organize and manage multiple tasks as projects, ensuring completion to meet deadlines.
• Strong analytical, problem-solving skills, attention to details and the ability to work independently.
• Excellent attention to detail on multiple simultaneous tasks
• Strong facilitation and executive communication (written & verbal) skills required, excellent verbal presentation skills.
• Excellent communication Skills
• Certification in ITSM/ITIL frameworks is a plus.
• Mandatory experience on ManageEngine Patch Manager Plus software's features and functionalities.