Executive Secretary to General Manager

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is hiring an Administrative Support professional to assist the General Manager and manage customer interactions. The ideal candidate should have 1-2 years of experience in communication and public relations within a luxury setting, strong organizational skills, and be proficient in MS Office. This full-time position does not support remote work, and additional language skills are beneficial.

Qualifications

• 1-2 years of experience in communication and public relations management.
• Experience in event management.
• Fluent in English with additional languages as an asset.

Responsibilities

• Provide administrative support to the General Manager.
• Handle guest and internal customer inquiries efficiently.
• Maintain filing system for documents and correspondence.

Skills

Effective communication skills

Relationship development

Organizational skills

MS Office proficiency

Job description

Main Duties:

Administration

• Provides administrative support to General Manager. Ensures the implementation of hotel policies standards and procedures as they apply to the administrative functions.
• Types files and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system both for hardcopies as well as all electronic data that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by General Manager. Daily Operations Meeting Executive Committee Meetings Departmental Meetings and any other meetings.
• Prepares and circulates the minutes of the meetings.
• Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types takes dictation and minutes draft letters files and traces and composes correspondence.
• Monitors and maintains the proper appearance of the office area.
• Handles outgoing mails by courier.
• Makes and confirms appointments for the General Manager.

Customer Service

• Provides assistance & support to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors ascertains nature of business and directs visitors appropriately.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong professional relationship with the relevant representatives from competitor hotels business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications :

• 1-2years of experience in internal and external communication corporate identity management and public relations management within the five-star luxury property.
• Experienced in event and event management.
• Effective communication relationship development skills strong representation skills.
• Creative innovative dynamic result-oriented and self-motivated.
• High organizational planning follow-up presentation and reporting skills.
• Able to use MS Office programs at an advanced level and have knowledge about special programs for their work
• Fluent in spoken and written English.
• Additional foreign language is an asset.

Remote Work :

No

Employment Type :

Full-time