Employee Workplace Solutions Advisor

HSBC; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global banking institution in Dubai seeks an EWS Advisor to manage relationships with affluent clients and ensure excellent customer service. The successful candidate will understand IWPB products and services, work collaboratively to drive engagement, and meet performance standards. Candidates must have strong communication and negotiation skills, a graduation degree, and the ability to build strategic networks while serving as a primary point of contact for banking needs.

Qualifications

• Complete understanding of IWPB products and services.
• Experience with emerging affluent customers.
• Adept at developing networking strategies.

Responsibilities

• Maintain activities to meet IWPB strategy outcomes.
• Be first point of contact for assigned companies.
• Collaborate with corporate colleagues to improve engagement.

Skills

Customer service orientation

Strong communication skills

Negotiation skills

Problem-solving skills

Team player

Risk awareness

Education

Graduation degree

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

EWS Advisor is responsible for maintaining sufficient number of activities in order to deliver outcomes in line with the IWPB strategy through a need based selling approach (EDRAS), acquisition of quality business & driving excellent customer service. The EWS advisor will work closely with the EWS CAM (Corporate Account Manager) to drive improved penetration only within c.800 EWS companies and improve HSBC market share. They will also work with the EWS Loan specialist and refer all borrowing customers through a structured referral process. They will be responsible to manage customer expectation through service clinics, open days, regular meetings and improved engagement with the company in making HSBC the preferred banking partner.

• Meeting performance expectations primarily across Acquisitions and Revolving in addition to non-financial KPIs.
• Be the first point of contact for the employees of assigned companies for fulfilling banking needs across Acquisitions, Revolving and referring Borrowing needs (Personal loan and Mortgage).
• Work collaboratively with colleagues from Corporate, EWS CAM, EWS Loan Specialist to drive improved engagement and penetration with these approved companies.
• Ensure there is a holistic view of HSBC capabilities shared with the customer across Wealth, International Banking Corridors, Private Banking/, and ensure proper referrals are made to the respective business.
• Drive and encourage companies to utilize our Financial wellbeing sessions across their employees
• Meet Group standards of Compliance and internal controls with zero tolerance of misconduct
• Build high standards of customer service, efficiency and expected level of productivity

To be successful in the role, you should meet the following requirements:

• Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
• Experience in dealing with emerging affluent and affluent customer in proposing product and services
• Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
• Knowledge of competitor activity, propositions and offers
• Ability to manage high network clients
• Strong communications and interpersonal skills
• Strong negotiation skills
• Good team player
• Excellent problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Customer service orientation
• Risk awareness
• Graduation degree is a must – to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.