Emergency Dispatcher

Info Resume Edge; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading company in emergency response is seeking a detail-oriented Emergency Dispatcher. The role involves managing emergency calls, dispatching services, and providing critical support to callers. Candidates must possess strong communication skills and the ability to handle high-pressure situations. Preferred qualifications include relevant certifications and experience in dispatching. Join a fast-paced environment with rotating shifts and make a difference in emergency communications.

Qualifications

• Prior experience in emergency dispatching or public safety communications is an asset.
• Ability to remain calm and make quick decisions under pressure.

Responsibilities

• Answer emergency (911) and non-emergency calls promptly and professionally.
• Determine the nature, location, and priority of emergencies and dispatch appropriate services.
• Provide lifesaving instructions, including CPR, over the phone.

Skills

Communication

Listening

Multitasking

Problem Solving

Education

High school diploma

Associate or bachelor's degree in Criminal Justice

Tools

CAD software

Job description

We are seeking a highly alert and detail-oriented Emergency Dispatcher to join our emergency response team. The ideal candidate will be responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate emergency services (police, fire, medical), and providing essential support and guidance to callers in distress.

Key Responsibilities:

• Answer emergency (911) and non-emergency calls promptly and professionally.

• Determine the nature, location, and priority of emergencies and dispatch appropriate emergency services.

• Provide lifesaving instructions, including CPR, over the phone while awaiting emergency personnel.

• Operate radio, telephone, and computer equipment to relay information accurately.

• Maintain detailed logs of calls, dispatches, and other critical data.

• Monitor emergency response units and provide ongoing support with updated information.

• Coordinate with law enforcement, fire departments, and medical teams efficiently.

• Remain calm and collected during high-pressure situations and rapidly changing circumstances.

• Adhere to all standard operating procedures, laws, and regulations regarding emergency communication and data privacy.

Qualifications:

• High school diploma or equivalent (required); associate or bachelors degree in Criminal Justice, Communications, or related field (preferred).

• Prior experience in emergency dispatching or public safety communications is an asset.

• Excellent communication and listening skills.

• Strong multitasking and problem-solving abilities.

• Ability to remain calm and make quick decisions under pressure.

• Proficiency in computer systems, including CAD (Computer-Aided Dispatch) software.

• Availability to work shifts, including nights, weekends, and holidays.

Certifications (Preferred or Required):

• Emergency Medical Dispatcher (EMD) certification

• CPR and First Aid Certification

• NCIC/TCIC Certification (if applicable)

Work Environment:

• Fast-paced, high-stress call center environment

• Sitting for long periods, wearing a headset

• 24/7 operation with rotating shifts