Director of Growth Operations

Delivery Hero; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Growth Operations to spearhead strategic initiatives focused on partner-led discounting and pricing optimization. This pivotal role involves shaping the pricing framework, leading product and commercial strategies, and ensuring measurable outcomes through robust go-to-market plans. The ideal candidate will possess a strong background in eCommerce or food tech, with a proven ability to drive growth and manage high-performing teams. Join a forward-thinking organization where your strategic insights will significantly impact marketplace growth and partner engagement.

Qualifications

• 12-15 years in high-growth businesses focused on growth and pricing strategy.
• Background in management consulting or pricing strategy is highly preferred.

Responsibilities

• Define growth strategy for partner discounts and pricing optimization.
• Manage a team of project specialists across affordability topics.

Skills

Strategic thinking

Business acumen

Analytical skills

Pricing mechanics

Discounting dynamics

Stakeholder management

Communication skills

Team leadership

Job description

talabat is looking for a high-impact Director of Growth Operations to lead one of the most strategic levers for marketplace growth: partner-led discounting and menu pricing.

Reporting to the VP of Partner Growth, this role will own the end-to-end vision, strategy, and execution of affordability on the platform. You will drive the development of our pricing and discounting framework, lead product and commercial initiatives, and ensure scalable, measurable outcomes through strong go-to-market strategies.

This is a strategic leadership role ideal for someone who thrives at the intersection of strategy, growth, pricing, product thinking, and commercial execution.

Key Responsibilities:

1. Define talabat's affordability growth strategy for partner discounts and pricing optimization.
2. Lead business case development, prioritization frameworks, and success metrics for all initiatives.
3. Partner closely with product, tech, and analytics teams to shape the pricing and discounting product roadmap.
4. Translate strategic goals into product requirements, pilots, experiments, and platform rollouts.
5. Own the commercial playbook for affordability campaigns including segmentation, targeting, and ROI optimization.

Go-To-Market Execution

1. Build scalable execution plans in partnership with regional and local commercial teams.
2. Design sales enablement toolkits, discount ops processes, and adoption plans for key affordability levers.
3. Lead rollout of key initiatives, ensuring alignment across product, sales, and marketing.

Analytics & Performance Management

1. Develop deep insights into customer behavior, partner willingness to fund discounts, and pricing sensitivity.
2. Build pricing and discounting models to evaluate elasticity, profitability, and ROI.
3. Set up performance monitoring systems to track initiative impact and optimize over time.

Stakeholder Management

1. Manage a team of 6 highly motivated project specialists across multiple topics of affordability.
2. Act as the cross-functional lead across Product, Finance, Marketing, Strategy, and Commercial teams.
3. Present strategic direction and initiative updates to C-level leadership and business unit heads.

Desired Candidate Profile

Qualifications

Experience

1. 12-15 years in high-growth businesses, with a focus on growth, pricing, or commercial strategy in eCommerce or food tech companies.
2. Background in management consulting, internal consulting, pricing strategy, or growth in a marketplace/digital platform is highly preferred.
3. Proven track record of owning multi-functional growth programs across product and commercial teams.
4. Experience in leading high-performing teams; motivating and coaching them towards achieving goals.

Skills & Capabilities

1. Strategic thinker with strong business acumen and analytical horsepower.
2. Deep understanding of pricing mechanics, discounting dynamics, and partner incentives.
3. Experience working with product managers and familiarity with agile product development processes.
4. Strong operator; able to move from strategy to execution with hands-on involvement.
5. Excellent communicator and influencer; comfortable with senior stakeholder management.