Digital Customer Experience (CX) Specialist

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in the UAE is looking for a Digital Customer Experience (CX) Specialist to develop and implement strategies for enhancing digital customer interactions. The ideal candidate will have a Bachelor's degree in a relevant field and 2-4 years of experience in digital customer experience management. Responsibilities include optimizing digital channels, utilizing data analytics, and collaborating with IT to integrate new technologies.

Qualifications

• 2 to 4 years of experience in digital customer experience management or a similar role.
• Proficiency in digital analytics tools.

Responsibilities

• Support the design and implementation of digital CX projects.
• Utilize data analytics tools to gather insights on customer behavior.
• Optimize digital channels for usability and engagement.
• Collaborate with IT to integrate new technologies.
• Monitor and report on the performance of digital CX initiatives.

Skills

Project management

Data analysis

Communication skills

Interpersonal skills

Education

Bachelor's degree in Business Administration, Marketing, Information Technology or related field

Tools

Google Analytics

Adobe Analytics

Job description

Black Pearl is recruiting for a client in the UAE seeking a talented Digital Customer Experience (CX) Specialist to develop and implement strategies that enhance digital customer interactions and align with the organizations goals.

Key Responsibilities

• Support the design and implementation of digital CX projects ensuring timely execution and alignment with business objectives.
• Utilize data analytics tools to gather insights on customer behavior and preferences.
• Optimize digital channels (websites mobile apps and social media) for usability accessibility and engagement.
• Collaborate with IT and other teams to integrate new technologies that improve customer experience.
• Monitor and report on the performance of digital CX initiatives using key performance indicators (KPIs).
• Provide recommendations to continuously improve digital customer experiences.
• Develop self‑service solutions and FAQs to enhance customer support.
• Stay updated on the latest trends and innovations in digital customer experience.

Requirements

To be considered for this role you need to meet the following criteria:

• Bachelor s degree in Business Administration Marketing Information Technology or related field.
• 2 to 4 years of experience in digital customer experience management or a similar role.
• Strong project management and organizational skills.
• Proficiency in digital analytics tools (Google Analytics Adobe Analytics).
• Excellent communication and interpersonal skills.
• Ability to analyze data and translate insights into actionable strategies.
• Knowledge of digital CX trends and emerging technologies.

Interested applicants may apply now!

To explore more job opportunities please visit Black Pearl s website.

Important Note: Black Pearl does NOT charge any fees to candidates for recruitment services.