Demand Manager

Caterpillar; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading global manufacturer in Dubai is seeking a Sales & Operations Demand Manager. The role involves coordinating sales processes through cross-functional teams to ensure customer satisfaction and business results. The ideal candidate will have a college degree and 6-8 years of relevant experience. Key skills include effective communication and problem-solving abilities, with a focus on customer orientation. This position offers a chance to contribute to a sustainable future through innovative solutions and a collaborative environment.

Qualifications

• 6-8 years of progressively responsible job-related experience or 9-12 years of business/technical related experience.
• Fluent in English required; Arabic optional.
• Good human relations skills to foster cooperative relationships.

Responsibilities

• Coordinate and lead the sales and operations process.
• Facilitate collaboration with Machine Forecasters and Product Groups.
• Create and lead monthly region Demand Review meetings.

Skills

Customer Focus

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Education

College or university degree

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar you’re joining a global team that cares not just about the work we do but also about each other. We are makers, problem‑solvers and future‑world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation; here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Description

At Caterpillar we’re committed to our customers who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities, innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all we are one team creating and delivering world‑class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

The Opportunity

This position is for the newly created Customer Solutions Growth Regions Division AFR and ME‑E (formerly AME CIS) Sales & Operations Demand Manager that has responsibility to coordinate and lead sales and operations process through cross‑functional teams to establish sales plan and shape demand with focus on delivering business results and customer satisfaction.

You will be responsible for training, leading, guiding teams, communicating key priorities and executing the sales and operations process by providing analysis and recommendations for leaders while also driving process improvements.

What You Will Do:

• Subject‑matter expert and leader for Regional GCI S&OP
• Facilitates collaboration with Machine Forecasters, Product Groups and Industry leadership to develop the Unconstrained Forecast monthly
• Creates the content and leads the monthly region Demand Review meetings
• Evaluates and approves monthly One Forecast requests from Dealers
• Reviews and approves monthly Over‑Order Requests from Dealers
• Leads MOS Target setting process for Cat and Dealers
• Leader for regional exceptions to the S&OP processes due to outside events
• Provides S&OP process training to new reps and Dealers
• Leads or participates in S&OP process improvement projects and teams
• Completes ad‑hoc analysis as requested

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Core Competencies

• Fluent in English required. Fluent in Arabic optional.
• The position typically requires a college or university degree with six to eight years of progressively responsible job‑related experience or nine to twelve years of business and/or technical related work experience.
• Good human relations skills are required to develop a cooperative working relationship with others inside and outside the department.

Additional Information

• Travel is 25% or less.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For 100 years we’ve been helping customers build a better, more sustainable world and are committed to contributing to a reduced‑carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments: Construction Industries, Resource Industries and Energy & Transportation and providing financing and related services through our Financial Products segment.

Posting Dates

January 7 2026 – January 13 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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Required Experience

Manager