CX Insights Analyst: Metrics, Dashboards & Budgeting

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce company in Dubai is looking for a Specialist CX to enhance customer experience through data-driven insights. In this full-time position, you'll monitor key metrics, support budgeting efforts, and work on special projects with cross-functional teams. Ideal candidates will have a Bachelor's degree and 3-4 years of relevant experience, strong analytical skills, Excel proficiency, and the ability to present findings effectively. The role operates in a dynamic environment with no remote work offered.

Qualifications

• 3-4 years of experience in analytics, operations, finance, or business intelligence, preferably in e-commerce, food delivery, or tech-driven environments.
• Strong Excel skills with the ability to manage and analyze large datasets.
• Experience with data visualization tools is a plus.
• Prior experience in budget tracking, data reporting, or financial analysis is beneficial.

Responsibilities

• Monitor, track, and report key CX metrics ensuring visibility across teams.
• Develop structured reports and dashboards to track performance trends.
• Assist in the budgeting process coordinating with regional markets.
• Support in delivering ad hoc special projects aligned with strategic priorities.
• Identify trends in fraud developing countermeasures.

Skills

Strong analytical and problem‑solving skills

Ability to work with large datasets

Data‑driven mindset

Ability to present insights clearly

Detail‑oriented and highly organized

Self‑starter with teamwork capabilities

Education

Bachelor's degree in Business, Finance, Data Analytics, Economics

Tools

Looker

Tableau

Excel

Job description

A leading e-commerce company in Dubai is looking for a Specialist CX to enhance customer experience through data-driven insights. In this full-time position, you'll monitor key metrics, support budgeting efforts, and work on special projects with cross-functional teams. Ideal candidates will have a Bachelor's degree and 3-4 years of relevant experience, strong analytical skills, Excel proficiency, and the ability to present findings effectively. The role operates in a dynamic environment with no remote work offered.