Customer Support Executive Emirati

Peergrowth Consultancy Co.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy firm in Dubai is seeking an Admin Assistant & Customer Support professional. You will provide high-level administrative support to senior leadership, manage customer queries, and ensure efficient office operations. The ideal candidate has a Bachelor's degree, 1-2 years of relevant experience, and is a UAE National. Strong planning and communication skills are essential for this fast-paced environment.

Qualifications

• 1 to 2 years of relevant administrative or office support experience.
• UAE National (mandatory).
• Ability to manage confidential information with professionalism.
• Experience in a large enterprise or cross-division environment is an advantage.

Responsibilities

• Manage executive calendars, meeting invites, and scheduling.
• Arrange travel, visas, itineraries, and logistics.
• Prepare expense claims and maintain accurate records.
• Respond to customer queries professionally and efficiently.
• Support internal processes such as ICBs and cross-department coordination.

Skills

Planning

Organization

Time-management

Communication (written and verbal)

Customer Service

Education

Bachelor's degree

Tools

PowerPoint (advanced)

Excel (intermediate)

Word (intermediate)

Job description

About the Role

We are looking for an Admin Assistant & Customer Support professional to provide high-level administrative and operational support to senior leadership. The ideal candidate is proactive detail-oriented and capable of managing multiple tasks in a fast-paced environment. This role also includes handling customer queries and supporting internal processes.

What You'll Do

Administrative Support

• Manage executive calendars, meeting invites and scheduling.
• Arrange travel, visas, itineraries and logistics.
• Prepare expense claims and maintain accurate records.
• Handle correspondence, draft documents and manage communication.
• Organize meetings, events and conference calls.
• Maintain organizational charts and internal documentation.

Office & Process Coordination

• Manage purchase orders, invoices, contract renewals and new contract signings.
• Process vendor registrations and coordinate with the finance team.
• Ensure availability of IT equipment and support office operations.
• Use internal systems and platforms for approvals and workflow management.
• Support internal processes such as ICBs and cross-department coordination.

Customer Support

• Respond to customer queries professionally and efficiently.
• Collect customer feedback and coordinate follow-ups with relevant teams.

Cross-Functional Collaboration

• Communicate important updates and information to internal teams.
• Support organizational activities and administrative projects as needed.

Required Qualifications

• Bachelors degree with 1 to 2 years of relevant administrative or office support experience.
• UAE National (mandatory).
• Strong planning, organization and time-management skills.
• Proficient in PowerPoint (advanced) and Excel & Word (intermediate).
• Excellent written and verbal communication skills.
• Ability to manage confidential information with professionalism.
• Experience in a large enterprise or cross-division environment is an advantage.