Customer Service Officer Access Control

Majid Al Futtaim; Dubai; On-site; AED 120,000 - AED 200,000; Full time

Job summary

A leading entertainment and retail company in Dubai seeks a Customer Service Officer for access control at Ski Dubai. The role requires delivering exceptional customer service, managing guest interactions, and enforcing safety protocols. Ideal candidates should have strong English skills and a minimum of 2 years in customer service, along with a high school diploma. Join a friendly environment with a focus on creating memorable experiences.

Benefits

Friendly work environment

Diverse and talented colleagues

Positive company culture

Qualifications

• Strong English literacy and effective communication skills.
• Excellent personal presentation and professional appearance.
• Customer service experience (minimum 2 years) with a focus on flexibility and initiative.

Responsibilities

• Deliver exceptional customer service and handle guest complaints or queries professionally.
• Maintain up-to-date knowledge of Ski Dubai products, promotions, and services.
• Monitor and enforce safety requirements, including minimum age and helmet policy.

Skills

Strong English literacy

Effective communication skills

Customer service experience

Flexibility

Education

High school graduate or equivalent

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Customer Service Officer - Access Control | MAF Entertainment | Admissions

ROLE SUMMARY

To deliver customer service to the highest possible standard and perform duties associated with the operation of Ski Dubai on the access control.

ROLE PROFILE

• Adhere to all policies and procedures outlined in the Admissions SOP.
• Deliver exceptional customer service and handle guest complaints or queries professionally.
• Maintain up-to-date knowledge of Ski Dubai products, promotions, and services.
• Promote and assist with sales through suggestive selling and bookings.
• Monitor and enforce safety requirements, including minimum age (2+) and under-13 helmet policy.
• Keep the work area clean, safe, organized, and continuously maintained.
• Perform general clerical tasks and other reasonable duties as assigned by managers.
• Maintain a professional appearance, fully groomed and in complete uniform at all times.

REQUIREMENTS

• Strong English literacy and effective communication skills.
• Excellent personal presentation and professional appearance.
• Customer service experience (minimum 2 years) with a focus on flexibility and initiative.
• Previous security experience preferred.
• High school graduate or equivalent educational qualification.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.