Customer Service Manager

JINGDONG Logistics; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai seeks an experienced customer service representative to lead a team, ensuring a seamless customer experience. The role involves handling complaints, following up on client satisfaction, and maintaining records. Candidates should have a Bachelor's degree, at least 3 years of customer service experience, and proficiency in Microsoft Office. The position requires working in both day and night shifts on a rotation basis.

Qualifications

• 3+ years of customer service experience.
• Experience in warehousing or logistics preferred.
• Ability to work in a day and night shift rotation.

Responsibilities

• Handling customer complaints and troubleshooting issues.
• Following up with customers to ensure satisfaction.
• Updating customer records after each contact.

Skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office suite

Customer service experience

Education

Bachelor's degree or equivalent experience

Job description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Experience in warehousing or logistics preferred;
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

About the job

• Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
• Candidates need to work 11 hrs.' daily and 6 Days in a week.