Customer Service Advisor - (Bilingual- English/ Russian)

Concentrix; United Arab Emirates; On-site; AED 60,000 - 75,000; Full time

Job summary

A leading customer service provider in the UAE is seeking a Bilingual Customer Service Advisor fluent in English and Russian. The role involves providing high-quality customer service and managing inbound calls. Ideal candidates will have at least 1 year of call center experience and strong interpersonal skills. A cheerful personality and the ability to work in a fast-paced environment are essential. This is a full-time position with rotational shifts.

Qualifications

• Minimum 1 year call center/customer service experience, preferably within real estate.
• Fluent in English and Russian.
• Graduate preferred; experience may substitute for degree.

Responsibilities

• Receive inbound calls and maintain established standards.
• Provide high-quality customer service and answer enquiries.
• Identify selling and cross-selling opportunities.
• Offer appropriate solutions for customer problems.
• Participate in outbound calling programs as needed.

Skills

Customer service experience

Fluent in English (B2) and Russian

Good communication and interpersonal skills

Competent use of PC and MS Excel skills

Cheerful personality

Empathetic and courteous approach

Pleasant telephone etiquette

Proactive and professional approach

Tolerance for repetitive work

Detail-oriented

Enthusiastic and dependable

Education

Graduate preferred

Job description

Customer Service Advisor – Bilingual (English/Russian)

Job Description

• Receive inbound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.
• Provide high‑quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross‑selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and efficiently.

Required Education, Skills and Qualifications

• Minimum 1 year call center / customer service experience, preferably within the real estate sector.
• Fluent in English (B2 level or higher) and Russian.
• Good communication and interpersonal skills.
• Competent use of PC, with strong MS Excel formula skills.
• Graduate preferred in any stream; a combination of education and experience may be considered in lieu of a bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and a love for speaking over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high‑production environment.
• Results‑driven, enthusiastic, detail‑oriented, dependable – eager to learn the tricks of the trade for future development.
• Open to work 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and ready to be molded for a suitable role internally over time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Dubai – Property #BCB2 515, Dubai CommerCity

Language Requirements

English and Russian

Time Type

Full time

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