Customer Relations Executive

Brillianz Education Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An education provider in the GCC is seeking a Customer Relations Executive (Female) to manage customer inquiries and enhance relationships. The ideal candidate possesses a degree and 1–2 years of relevant experience. Strong communication skills in English and Malayalam are essential. Offering a salary of 3,000–3,500 AED plus incentives. Location: Dubai, Sharjah, and surrounding areas.

Qualifications

• 1–2 years of experience in Customer Relationship.
• Fluent in English and Malayalam.
• Proven experience in maintaining good relationships with clients.

Responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Build and maintain strong customer relationships.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Strong communication

Interpersonal skills

Self-motivated

Education

Bachelor’s / Master’s degree

Job description

Overview

The Role Job Role : Customer Relations Executive (Female) Location : Dubai, UAE Job Type : Full-Time Salary : 3,000– 3,500 AED + Incentives Age : Below 29 Location : Dubai, Sharjah, RAK, Abu Dhabi, Al Ain Language : English, Malayalam (Required)

Job Description

• Responding to customer inquiries via phone, email, or in-person interactions.
• Build and maintain strong customer relationships to enhance loyalty.
• Conducting follow-ups to ensure customer satisfaction.
• Handling customer complaints and resolving issues promptly.
• Escalating critical issues to the appropriate teams when necessary.
• Maintaining customer records and updating databases with relevant information.
• Collecting payments from customers as per the agreed terms.
• Following up on outstanding dues and ensuring timely payments.
• Coordinating with the finance team to resolve payment-related issues.

Requirements

• Bachelor’s / Master’s degree in any stream.
• 1–2 years of experience in the Customer Relationship (UAE or home country).
• Strong communication and interpersonal skills.
• Self-motivated and able to work in a target-driven environment.
• Proven experience in maintaining good relationships with clients and handling monthly repayments.

About the company

Brillianz Group is one of the prominent and prestigious education provider in the GCC with a track record of fourteen glorious years. We are the leader in full service, student-focused international education who is also an authorized official representative for numerous reputed universities from all over Asia and Europe.