Concierge Supervisor

Kempinski Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Front Office staff member responsible for guest request management. The ideal candidate will have 3-5 years of experience in a similar role, possess exceptional communication skills, and demonstrate a commitment to customer satisfaction. You will handle guest inquiries, maintain detailed information about hotel services, and lead the Concierge team to achieve high service standards. Join a prestigious team and enhance your career in hospitality.

Qualifications

• 3-5 years experience in a Front Office Department or similar position.
• Ability to work and communicate effectively in a multicultural environment.
• Excellent written and verbal communication skills.

Responsibilities

• Handle guest requests in a friendly and efficient manner.
• Keep updated on hotel services and local points of interest.
• Deliver and distribute mails, faxes, messages, and parcels.

Skills

High School Graduate or equivalent

3-5 years experience in a Front Office Department or similar position

Ability to work and communicate in a multinational environment

Excellent written and verbal communication skills

Teamwork

Problem Solving and Decision Making

Highly responsible and reliable

Professional presentation

Education

High School Graduate or equivalent

Job description

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.

• Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer requests to relevant staff to ensure customer satisfaction.
• Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
• Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
• Sell stamps for postcards and letters.
• Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
• Follow department policies, procedures and service standards
• Follow all safety policies
• Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills

Include the skills the candidate must have to fill this position:

• High School Graduate or equivalent
• 3-5 years experience in a Front Office Department or similar position
• Ability to work and communicate in a multinational environment
• Building Organizational Commitment
• Teamwork
• Building Problem Solving and Decision Making
• Excellent written and verbal communication skills
• Listening Skills
• Highly responsible and reliable
• Must possess a professional presentation