Commissioning & Delivery Specialist

NEP Middle East & Asia; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in broadcast technology is seeking a Control Software Support and Commissioning professional in Dubai. This role involves training, deployment, and support of broadcast software solutions, focusing on the integration of advanced technologies with operational teams. The ideal candidate will have strong programming skills in broadcast systems, excellent troubleshooting abilities, and a collaborative mindset. Competitive salary and ongoing professional development are offered.

Benefits

Opportunity to work with a global leader in broadcast technology

Continuous professional development

Competitive salary and benefits package

Qualifications

• Advanced programming and operation of Production Switchers/Vision Mixers.
• Expertise in programming and operation of Record Replay devices.
• Hands-on experience in programming and deploying IP equipment based on ST2110.

Responsibilities

• Provide worldwide operational software support.
• Work on a shift-based schedule.
• Develop and maintain training documentation.

Skills

Advanced programming of Production Switchers/Vision Mixers

Expertise in Record Replay devices

Hands-on experience with IP equipment based on ST2110

Fault-finding skills for troubleshooting

Understanding of TCP/IP and Networking principles

Strong communication skills

Ability to work independently

Tools

Git

Kubernetes

Grafana

Job description

Career Opportunities with NEP Singapore, India & MENA

A great place to work.

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You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

NEP Middle East is seeking a highly skilled and motivated Control Software Support and Commissioning professional to provide training, deployment, and support for our cutting-edge broadcast software solutions. This role will be integral to ensuring the seamless integration of NEP’s Software Defined Networking and Broadcast Control System within operational engineering teams worldwide.

As part of a global agile development team, you will use your practical experience in complex broadcast systems to support and commission solutions, ensuring alignment with current operational practices. Your expertise will help troubleshoot and resolve software issues in a timely manner. You will also provide frontline support, develop instructional documentation, and conduct workshops to train staff effectively.

Key Responsibilities

• Provide worldwide operational software support through Slack, service desk tickets, and Opsgenie notifications.
• Work on a shift-based schedule, including weekends, to meet operational support requirements.
• Develop and maintain training documentation and troubleshooting procedures.
• Conduct training workshops for staff on software usage and best practices.
• Implement and maintain toolsets including Git, Kubernetes, Lens, and Grafana.
• Work closely with Broadcast Engineers to enhance the programming and operation of control systems, technical workflow solutions, and signal flow management within OB and IP facilities.
• Contribute to infrastructure security to mitigate risks and protect company systems.
• Drive adoption of standards, guidelines, and best practices within the team.
• Provide ongoing training to ensure adequate support levels and redundancy.
• Collaborate with product and design teams to translate user requirements into effective technical solutions.
• Stay up to date with industry trends and best practices, participating in continuous learning and training.
• Support the development and deployment of new software programs and features.
• Coordinate with front-end developers, engineers, and DevOps teams for seamless system integration.
• Travel as required for software deployment and team meetings.
• Manage vendor and third-party supplier relationships.
• Liaise with clients as needed to provide technical support and guidance.

Required Qualifications and Experience

• Advanced programming and operation of Production Switchers/Vision Mixers.
• Expertise in programming and operation of Record Replay devices.
• Hands-on experience in programming and deploying IP equipment based on ST2110.
• Superior fault-finding skills for troubleshooting equipment failures.
• Advanced understanding of TCP/IP and Networking principles.
• Ability to work independently and collaboratively within a team environment.
• Strong communication skills to train and support operational engineers effectively.

Why Join Us?

• Opportunity to work with a global leader in broadcast technology.
• Exposure to cutting-edge software-defined networking and control systems.
• A collaborative and dynamic work environment.
• Continuous professional development and learning opportunities.
• Competitive salary and benefits package.