Cluster IT Specialist

InterContinental Hotels Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Cluster IT Specialist. You will support the hotels' technology infrastructure and ensure seamless IT operations. Responsibilities include maintaining IT systems, troubleshooting issues, and implementing solutions. The ideal candidate will have a Bachelor's degree in Information Technology and experience in IT support, preferably in hospitality. This role offers competitive salary, benefits, and an inclusive work environment.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Experience in IT support, preferably in hospitality.
• Knowledge of networks, servers, hardware, and software troubleshooting.

Responsibilities

• Maintain and support IT systems, networks, and software across properties.
• Troubleshoot hardware, software, and network issues.
• Implement IT solutions and updates.

Skills

IT support

System administration

Network troubleshooting

Communication skills

Problem-solving

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Overview

InterContinental Hotel & Residences Abu Dhabi is seeking a Cluster IT Specialist to support our hotels’ technology infrastructure and ensure seamless IT operations across our properties. This is an exciting opportunity for a tech-savvy professional who thrives in a dynamic hospitality environment.

What you’ll do

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Maintain and support the IT systems, networks, and software across multiple properties.
• Troubleshoot hardware, software, and network issues to minimize downtime.
• Implement IT solutions, updates, and upgrades aligned with organizational standards.
• Assist in ensuring data security, backups, and compliance with IT policies.
• Collaborate with hotel management and staff to optimize technology usage.
• Provide training and technical support to staff as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or system administration, preferably in hospitality.
• Strong knowledge of networks, servers, hardware, and software troubleshooting.
• Experience with property management systems (PMS) and hotel IT solutions is a plus.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the 'Apply' button. Start your journey with us today.